Tecan strives to provide first class care and support to its customers across the globe. Our worldwide subsidiaries are located close to our customers to provide timely and efficient field service, and to build a close relationship with each customer.
Our services can be tailored according to your needs, and are covered by our set of Te-Care™ Service Contracts or provided on demand.
Our certified field service people support you throughout the installation of your newly purchased Tecan equipment and in setting up your application.
Keep your instrument in top condition with our regular preventive maintenance, which helps to maintain the high standards of accuracy and precision that your application needs, as well as minimizing instrument downtime. Regular maintenance can also help to increase the lifespan and productivity of Tecan instruments.
A full range of repair services are available should the need arise. Our qualified and certified specialists provide timely and efficient servicing for your Tecan instruments. As the first contact point, helpdesks are maintained at all Tecan subsidiaries worldwide, with trained specialists - that speak your local language - available to assist you.
Upgrades are an all-important part of keeping up with the latest developments at minimal costs and without compromising quality. Our highly qualified engineers are not only capable of servicing your equipment to a high standard, but can also perform any technical upgrades that you need.
Training courses are an effective method for acquiring the knowledge necessary to get the most out of your Tecan instruments. Tecan offers a comprehensive range of courses (classroom or on-site) that combine in-depth theory with hands-on coaching sessions.
Contact your local helpdesk for more information on our services.