Te-Care™ Service Contracts

A range of optimized service contracts to cover all your needs

Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensure the reliability of your results. Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources. All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service Tecan customers have come to expect.

Greater flexibility, greater choice

With 30 years of service support experience, we know that the same solution is not right for everyone. To better meet your needs we offer a flexible range of Te-Care Service Contracts, including two new options designed specifically for users of Tecan detection instruments:

Te-Care Complete
full package of regular on-site maintenance and coverage of all unscheduled service intervention costs with preferred response times
NEW: Te-Care Check
on-site Operational Qualification (OQ) of instrument performance for customers without a dedicated Quality Control (QC) tool
Te-Care Maintenance
scheduled regular preventive maintenance by a certified Tecan service engineer on-site
NEW: Te-Care Depot Repair
cost efficient repair at Tecan technical center with easy handling for you and possibility to get a loaner instrument
Te-Care Repair
on-site repair with preferred response time and coverage of all unscheduled service intervention costs
Click here to see service contract features and which contract we recommend for your Tecan instrument