Product management and voice of customer

Hanh Le, senior product manager, and the rest of the product management team are dedicated to providing Tecan’s partners with the right instrument to meet their needs. Hanh guides our partners through Tecan’s holistic product development process; by listening to the voice of customer, understanding their application, coordinating with Tecan’s engineering team, and then handing the project over to production. Tecan’s partners can rest easy that they are getting the instrument that is right for them.

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Concepts and creative design

Responsible for collaborating with customers to design a product that meets their exact requirements, Claudio Bui, product marketing manager, has over 30 years of experience at Tecan. He works closely with customers to understand their application and business goals to develop the right instrument because, at Tecan, we believe that our partners’ success is our success.

Thinking about starting a new development project? Download this checklist to help determine the approach that is right for you.

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Platform flexibility

Markus Vogler, portfolio manager, uses his knowledge and experience as portfolio manager to help develop solutions that meet the needs and goals of Tecan’s partners. Open communication, in depth knowledge, years of experience and success, and access to a robust and flexible toolbox help Tecan Partnering to develop the right instrument, at the right time, for the right price.

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Development software

It’s easy to only consider the reliability and quality of components when looking for an OEM partner for your next automated laboratory instrument. Don’t forget about what development software offers. Andreas Schmitt, software portfolio manager, plays an important role supporting the hardware development process. By providing a robust development software, his work helps to simulate your instrument design and speed up your time to market.

Watch this short video about MAPlinx Software.

Contact Andreas to request access to MAPlinx Software.

Lifecycle management

Tecan’s commitment to deliver the right product at the right time, and for the right price, does not end when the product is shipped. Tecan stands behind its products and Silvia Welti, product manager, helps partners throughout each product’s entire lifecycle. From the first unit off the production line to the last unit before end of life, Tecan monitors, manages and maintains consistency throughout the product lifecycle.

Contact Silvia