Account Management
How do I change my email address associated with my login?
> Log in to Tecan Academy
> Go to More → User Profile → Edit
> Change your email in the Email field
> Click Save
This updates the email where you will receive notifications from Tecan Academy but does not change your username.
How do I change my password?
> On the Tecan Academy login page, click "Don’t remember your password?"
> Enter your email address
> Click Send Email
> Check your email for a password reset link and follow the instructions to reset your password
How do I update my profile information?
Where do I reference PO associated with training?
> Log in to Tecan Academy
> Go to More → User Profile
> Scroll to Extended profile details
> Enter your PO number in the field “Do you have a purchase order number? Please enter it here:”
> Click Save
Courses and Learning
Price list
Please find our Price List (PDF) here — Login required.
How do I redeem a voucher code?
> Go to Voucher Validation
> Enter your voucher code and click Check voucher code
> If active, the associated training will appear. Click the training name to activate it
> For blended training, check your training plan at the bottom of the page
> If your status is not updated, reload the page
> Once accepted, the training content will be accessible
How do I access my certificate?
> Go to More → My Skills
> Click My Certificates
> Search for your certificate and download
Where do I go to access e-Learnings?
> Go to the home page
> If a training is in the future or ongoing, find it under My Required Assignments; otherwise, check My Trainings. For a completed training, please visit My Lessons
> Click the e-Learning course
> For Instructor-led or blended training, scroll to Training Content
> You will find the e-Learning under Training Content section
Support and Troubleshooting
What should I do if I can't log in?
> Check your username and password. Ensure correct case and no extra spaces
> Try to reset your password if unsure
> If the issue persists, please send an email to training-ch@tecan.com
What should I do if I can’t open my e-Learning course?
This is usually caused by your browser’s pop-up blocker. Allow pop-ups for your e-Learning site:
> Google Chrome: Settings → Privacy and security → Site settings → Pop-ups and redirects → Allow
> Microsoft Edge: Settings → Cookies and site permissions → Pop-ups and redirects → Allow
> Mozilla Firefox: Settings → Privacy & Security → Permissions → Block pop-up windows → Uncheck or add exception
> Safari (Mac): Safari → Settings → Websites → Pop-up Windows → Allow
What should I do if I can’t open or download documents from e-Learning?
This is often caused by browser extensions (like Google Translate).
> Open your browser’s Extensions/Add-ons page
> Temporarily disable or remove interfering extensions
> Refresh the page and try again
How to access extensions:
> Chrome: Puzzle icon → Manage extensions
> Edge: Three dots → Extensions → Manage extensions
> Firefox: Three lines → Add-ons and themes
> Safari: Safari → Settings → Extensions
