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How to find HydroSpeed™ files needed to support

This article describes which detailed information is important for issue analysis and how to collect instrument files

When operating the HydroSpeed™ instrument via software, files are generated automatically. These files can be analyzed to help identify the cause of any issues that arise. Additionally, providing further information may be helpful with troubleshooting.

The required support information may vary based on the specific type of instrument operation.

  1. If your instrument is controlled by HydroControl™
    1. Version of HydroControl™
    2. Version of Microsoft Windows Operating System
    3. Plate definitions (*.pdfx)
      C:\Users\Public\Documents\Tecan\Pdfx\
    4. Washer programs (*.hcp)
      C:\Users\Public\Documents\Tecan\HydroControl\WasherProgramsPlateWasher\
    5. LogFiles
      C:\Users\Public\Documents\Tecan\LogFiles\HydroControl\Vx.x\
      C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
  2. If your instrument is integrated into a robotic platform from Tecan Switzerland
    1. Freedom EVO®
      1. Plate definitions (*.pdfx)
        C:\Users\Public\Documents\Tecan\Pdfx
      2. Version of EVOware Washer Driver from add or remove programs or in EVOware Configure
      3. LogFiles
        C:\Users\Public\Documents\Tecan\LogFiles\Freedom EVOware\version
    2. Fluent®
      1. Plate definitions (*.pdfx)
        C:\Users\Public\Documents\Tecan\Pdfx
      2. Washer programs (*.hcp)
        C:\Users\Public\Documents\Tecan\HydroControl\WasherProgramsPlateWasher\
      3. Version of HydroWasherDriver FluentControl from add or remove programs
      4. LogFiles
        C:\Users\Public\Documents\Tecan\LogFiles\Freedom EVOware\version

 

For further help, please refer to our Tecan Helpdesk.

Link to Tecan Product Page: 

HydroSpeed - Microplate Washers - Tecan

 

401820-014