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How to find Infinite® 200 PRO series files needed to support

This article describes which detailed information is important for issue analysis and how to collect instrument files

When operating an Infinite® 200 PRO series instrument via software, files are generated automatically. These files can be analyzed to help identify the cause of any issues that arise. Additionally, providing further information may be helpful with troubleshooting.

The required support information may vary based on the specific type of instrument operation.

  1. If your instrument is controlled by i-control™
    1. Version of i-control™
    2. Version of Microsoft Windows Operating System
    3. Version of Microsoft Office
    4. Measurement scripts (*.mdfx)
      C:\Users\Public\Documents\Tecan\i-Control\Vx.x\Scripts\
    5. Measured Data
      Excel Result File: no default location, as saved by user
    6. LogFiles
      C:\Users\Public\Documents\Tecan\LogFiles\i-control\Vx.x\
      C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
  2. If your instrument is controlled by Magellan™
    1. Version of Magellan™
    2. Version of Microsoft Windows Operating System
    3. Measured Data
      default path C:\Users\Public\Documents\Tecan\Magellan Pro\wsp\ can also be adjusted within Magellan\miscellaneous\options
    4. LogFiles
      C:\Users\Public\Documents\Tecan\LogFiles\Magellan Pro\Vx.x\
      C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
  3. If your instrument is controlled by MultiCheck™
    1. Version of MultiCheck™
    2. Version of Microsoft Windows Operating System
    3. Measured Data
      C:\Users\Public\Documents\Tecan\MCInfinite200PRO\x.x\MeasuredData
    4. LogFiles
      C:\Users\Public\Documents\Tecan\LogFiles\MCInfinite200Pro\x.x\
      C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
  4. If your instrument is integrated into a robotic platform from Tecan Switzerland
    1. Freedom EVO®
      1. Version of EVOware Reader Driver if used from add or remove programs
      2. Version of Magellan™ if applicable
      3. Export of Microsoft Windows Event Viewer for Windows Logs of Application, Security and System (Save All Events As…)
      4. Measured Data
        Default *.wsp file path provided in EVOware: C:\ProgramData\Tecan\EVOware\Output\Date
      5. LogFiles
        C:\Users\Public\Documents\Tecan\LogFiles\Magellan Pro\Vx.x\
        C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
    2. Fluent®
      1. Version of Magellan™ if applicable
      2. Export of Microsoft Windows Event Viewer for Windows Logs of Application, Security and System (Save All Events As…)
      3. Measured Data
        C:\temp\<YYMMDD-NNN> (default path can be adjusted in the FluentControl driver or the Measure command itself)
      4. LogFiles
        C:\Users\Public\Documents\Tecan\LogFiles\Magellan Pro\Vx.x\
        C:\Users\Public\Documents\Tecan\LogFiles\Exceptions 

 

For further help, please refer to our Tecan Helpdesk.

Link to Tecan Product Page: 

Plate reader Infinite 200 PRO

 

401817-027