How to find Infinite® F50 files needed to support

When operating the Infinite® F50 instrument via software, files are generated automatically. These files can be analyzed to help identify the cause of any issues that arise. Additionally, providing further information may be helpful with troubleshooting.

The required support information may vary based on the specific type of instrument operation.

1. If your instrument is controlled by i-control™
   1. Version of i-control™
   2. Version of Microsoft Windows Operating System
   3. Version of Microsoft Office
   4. Measurement scripts (*.mdfx)
      C:\Users\Public\Documents\Tecan\i-Control\Vx.x\Scripts\
   5. Measured Data
      Excel Result File: no default location, as saved by user
   6. LogFiles
      C:\Users\Public\Documents\Tecan\LogFiles\i-control\Vx.x\
      C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
2. If your instrument is controlled by Magellan™
   1. Version of Magellan™
   2. Version of Microsoft Windows Operating System
   3. Measured Data
      default path C:\Users\Public\Documents\Tecan\Magellan\wsp\ can also be adjusted within Magellan\miscellaneous\options
   4. LogFiles
      C:\Users\Public\Documents\Tecan\LogFiles\Magellan\Vx.x\
      C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
3. If your instrument is controlled by MultiCheck™ for Infinite® F50
   1. Version of MultiCheck™ for Infinite® F50
   2. Version of Microsoft Windows Operating System
   3. Measured Data
      C:\Users\Public\Documents\Tecan\MCInfiniteF50\MeasuredData
   4. LogFiles
      C:\Users\Public\Documents\Tecan\LogFiles\MCInfiniteF50App\
      C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
4. If your instrument is integrated into a robotic platform from Tecan Switzerland
   
   1. Freedom EVO®
      1. Version of EVOware Reader Driver if used from add or remove programs
      2. Version of Magellan™ if applicable
      3. Export of Microsoft Windows Event Viewer for Windows Logs of Application, Security and System (Save All Events As…)
      4. Measured Data
         Default *.wsp file path provided in EVOware: C:\ProgramData\Tecan\EVOware\Output\Date
      5. LogFiles
         C:\Users\Public\Documents\Tecan\LogFiles\Magellan (Pro)\Vx.x\
         C:\Users\Public\Documents\Tecan\LogFiles\ExceptionsIf your instrument is integrated into a robotic platform from Tecan Switzerland
   2. Fluent®
      1. Version of Magellan™ if applicable
      2. Export of Microsoft Windows Event Viewer for Windows Logs of Application, Security and System (Save All Events As…)
      3. Measured Data
         C:\temp\<YYMMDD-NNN> (default path can be adjusted in the FluentControl driver or the Measure command itself)
      4. LogFiles
         C:\Users\Public\Documents\Tecan\LogFiles\Magellan (Pro)\Vx.x\
         C:\Users\Public\Documents\Tecan\LogFiles\Exceptions

For further help, please refer to our Tecan Helpdesk. 

Link to Tecan Product Page:

Infinite F50 Plus and Infinite F50 Robotic 

401819-006