The vControl™ installation includes a Snapshot tool, which helps the system operator collect all relevant files in case they are needed for troubleshooting (e.g., software error).
Note: The best time to take the Snapshot is directly after the error has occurred while the error message is still on the screen.
- The Snapshot tool can be started directly from the Windows® Start menu.
- In the first window, select the data to collect and define a logging time range.
- Ensure that the defined logging range covers the time the error occurred (e.g., during the last three hours).
- In most cases, the default selection is sufficient. Additional data can be added as needed, for example:
- Add Sample Tracking LogFiles for sample tracking-related issues
- Add Journal Files to collect method recovery data for issues related to recovery
- Add Dump Files to collect the vControl™ memory in case of software crash or freeze
- Click “Create” to create the Snapshot; the files will be automatically collected.
- Once the process is finished, a dialog appears showing the directory where the files were stored (see red arrow in the screenshot below).
- The files are zipped, and the archive is labeled with the instrument serial number and date and time.
Further help
For further help, please refer to our Helpdesk.
Link to Tecan Product Page:
403109-002