How to use the Zip&Send tool for EVOware®

The Zip&Send tool allows you to collect files that are important for issue analysis.

- Start Zip&Send from the Windows® Start menu.

 

- Select MCS logging level; we recommend level 3. Click “Send” to proceed.

- Click the paper clip to add all required files.

- Restrict the data collection to the first occurrence of the error.
- Important: Add a time margin before the error to ensure that the device initialization preceding the error (1) is included.
- Include additional files, such as worklist files, VB scripts, etc. (2).
- Click the green arrow (3) to confirm the selection.

- Click the green arrow to collect the files.

- Retrieve the ZipAndSend.zip file from the specified location.

Next steps:

- Note your serial number. Where do I find my serial number?
- Create a service request.

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