To continue with the new dashboard, the latest IoT Client version v2.8 is required. You have time to update to the newest IoT client until 1st March 2025.
- Download the new IoT Client via this link: IoT Client 2.8
- Install the new IoT Client 2.8 (Note: If you’re running a version older than 2.7, uninstall the old one first, then install 2.8)
- Login here: https://digital.tecan.com/introspect
- Assign users and instruments in the Organization management page. A user with administrator rights in Organization Management has to configure the structure of the organization to provide users access to instruments data. At minimum, one layer must be assigned with instruments and users.
- The URLs to be whitelisted might need to be updated as they changed for the new IoT Client:
|
URL1 |
Port |
Protocol |
|
443 |
TCP |
|
|
443 |
TCP |
|
|
https://cdn.auth0.com/js/lock/* |
443 |
TCP |
|
https://tecan-iot-hub-prod.azure-devices.net/* |
8883 / 443 |
TCP |
|
https://tecan-sigr-ignite.service.signalr.net/* |
443 |
TCP |
These URLs need to be whitelisted in the firewall.
1We recommend whitelisting the URL rather than a specific IP address, as the IP address may change over time.
If your security policies require an IP address, you can look up the current IP address of the URL using a DNS lookup tool.
Further help
For further help, please refer to our Helpdesk.
Link to Tecan Product Page
403020-007