ERR037 Bubble Detected

1. Usual root causes

An issue causes the instrument to detect bubbles within the liquid line inside the instrument while running a program.

2. First aid

• Make sure the instrument is sufficiently primed with buffer.
• Check the liquid to be used for the presence of bubbles.

• If the liquid is used directly out of a refrigerator, it will likely start degassing as it gets warmer.
• If detergent is used in the liquid, it is likely that there will be foam.

• If the bubble sensor reacts too sensitively, it can be switched off in the “Settings” menu.

3. Typical solution

If the issue cannot be resolved, contact Tecan® to schedule an onsite intervention or to send the instrument for in-house repair.

4. Further recommendations

This error can be avoided by correctly preparing liquids prior to use.

5. Next steps

• Note your instrument serial number.
• If the instrument is controlled by HydroControl™, save the log files.
• Create a service request and include the serial number and log files.

Tecan Helpdesk

Further help

HydroSpeed™_How To

Link to Tecan Product Page

HydroSpeed™ plate washer

401820-005