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How to find Spark® files needed to support

This article describes which detailed information is important for issue analysis and how to collect instrument files

When operating the Spark® instrument via software, files are generated automatically. These files can be analyzed to help identify the cause of any issues that arise. Additionally, providing further information may be helpful with troubleshooting.

The required support information may vary based on the specific type of instrument operation.

  1. If your instrument is controlled by SparkControl™
    1. Version of SparkControl™
    2. Version of Microsoft Windows Operating System
    3. Version of Microsoft Office
    4. Measured Data
      ≤ V2.3 C:\Users\Public\Documents\Tecan\SparkControl\Export\xlsx\
      = V3.x C:\Users\Public\Documents\Tecan\SparkControl\Workspaces\ Name of Method
      ≥ V4.0 C:\Users\Public\Documents\Tecan\SparkControlStore\Workspaces\ Name of Method
    5. Images
      ≤ V2.3 C:\Users\Public\Documents\Tecan\SparkControl\Images\
      = V3.x C:\Users\Public\Documents\Tecan\SparkControl\Workspaces\ Name of Method
      ≥ V4.0 C:\Users\Public\Documents\Tecan\SparkControlStore\Workspaces\ Name of Method
    6. LogFiles
      C:\Users\Public\Documents\Tecan\LogFiles\SparkControl\Vx.x\
      C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
  2. If your instrument is controlled by SparkControl™ Magellan™
    1. Version of SparkControl™ Magellan™
    2. Version of SparkControl™
    3. Version of Microsoft Windows Operating System
    4. Measured Data
      default path C:\Users\Public\Documents\Tecan\SparkControl magellan \wsp\ can also be adjusted within Magellan\miscellaneous\options
    5. LogFiles
      C:\Users\Public\Documents\Tecan\LogFiles\SparkControl\Vx.x\
      C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
  3. If your instrument is controlled by MultiCheck™
    1. Version of MultiCheck™
    2. Version of Microsoft Windows Operating System
    3. Measured Data
      C:\Users\Public\Documents\Tecan\MCSpark\Results\
    4. LogFiles
      C:\Users\Public\Documents\Tecan\LogFiles\SparkControl\Vx.x\
  4. If your instrument is integrated into a robotic platform from Tecan Switzerland
    1. Freedom EVO®
      1. Version of SparkControl™ Magellan™
      2. Version of SparkControl™
      3. Export of Microsoft Windows Event Viewer for Windows Logs of Application, Security and System (Save All Events As…)
      4. Measured Data
        Default .wsp files in the EVOware path: C:\ProgramData\Tecan\EVOware\Output\Date
      5. LogFiles
        C:\Users\Public\Documents\Tecan\LogFiles\SparkControl\Vx.x\
        C:\Users\Public\Documents\Tecan\LogFiles\Exceptions
    2. Fluent®
      1. Version of SparkControl™ Magellan™
      2. Version of SparkControl™
      3. Export of Microsoft Windows Event Viewer for Windows Logs of Application, Security and System (Save All Events As…)
      4. Measured Data
        default path C:\Users\Public\Documents\Tecan\SparkControl magellan\wsp can also be adjusted within Magellan\miscellaneous\options
      5. LogFiles
        C:\Users\Public\Documents\Tecan\LogFiles\SparkControl\Vx.x\
        C:\Users\Public\Documents\Tecan\LogFiles\Exceptions

 

For further help, please refer to our Tecan Helpdesk.

Link to Tecan Product Page:

Spark®

Spark® Cyto

 

401821-022