Instrument initialization error during startup
1. Usual root causes
The home position of the manifold arm cannot be found or there is an issue with plate transport during instrument initialization.
2. First aid
- Switch off the instrument.
- Check to ensure that the plate carrier is correctly inserted into the instrument and move it into the instrument.
- Switch the instrument on again and check if the issue has been resolved.
If the issue cannot be resolved, contact Tecan® to schedule an onsite intervention or to send the instrument for in-house repair.
4. Further recommendations
This error can be avoided by cleaning the instrument according to the instructions for use and checking that the plate carrier is correctly inserted after cleaning.
5. Next steps
- Note your instrument serial number.
- Create a service request and include the serial number.
Further Help
Link to Tecan Product Page