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Support

Four channels for support. Four ways to get answers

Our goal is to resolve your issues quickly and our expert support teams are here to help.

Simply provide us with the model and serial number of your device, along with a description of the problem, and we’ll take it from there.
Support methods




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Tab 01 / Support methods
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Knowledge portal

Get 24/7 support

The Knowledge portal is here to support you anytime and anywhere, thanks to our video tutorials, FAQs, manuals and much more.

Knowledge portal

Tecan helpdesk

Web request

Web request

We’re just a click away.

Our online request form will guide you in providing the necessary information so that we can help you as quickly as possible.

Support request
Telephone

Telephone

Need to talk?

We’re here for you with our local helpdesk support line.

Find your local helpdesk contact number here.

Support line

What happens next?

Ensuring that your issue is resolved is important to us. Once you’ve submitted a service request, a technical service specialist will be assigned to you and will be your point of contact until your issue is solved.

Your technical service specialist can resolve most inquiries, but for highly complex issues, they may bring in our field service engineers, applications scientists or engineers based on your specific needs.

For relevant product areas, we may use Tecan Remote to directly access your system to ensure that your solution is implemented as quickly as possible.

All inquiries are documented and closely tracked, from your initial contact with the local helpdesk to a satisfactory solution.

Tecan Remote – it’s as easy as 1, 2, 3.

Why wait days for a call-out when our team can get you back up and running remotely?
Rely on Tecan Remote for more uptime, efficiency and productivity.

Click below to download the instructions.

Read more




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Tab 02 / Local contact
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Tecan Australia Pty Ltd., Australia

2/475 Blackburn Road

Mount Waverley

Victoria, 3149

Australia

T +61 3 9647 4100

T 1300 808 403 (Toll free within Australia)

helpdesk-aus@tecan.com

Tecan Sales Austria GmbH, Austria

Untersbergstrasse 1a

A-5082 Grödig

Austria

T +43 6246 8933 256

F +43 6246 7277 0

helpdesk-at@tecan.com

Tecan Benelux BV, Belgium

Mechelen Campus

Schaliënhoevedreef 20A

2800 Mechelen

Belgium

T +32 15 709 054 (dutch)

T +32 15 709 055 (french)

F +32 15 42 16 12

helpdesk.benelux@tecan.com

Tecan (Shanghai) Trading Co., Ltd., China

Room 1802-1804 and Room 205, Yuexiu Tower ,

388 Fushan Road, Pudong Xinqu,

Shanghai Shi China, 200090

China

T +86 21 2206 32 06

T +86 40 0821 38 88

F +86 21 2206 5260

helpdesk-cn@tecan.com

Tecan France S.A.S.U., France

Tour Swiss Life

1 bd Marius Vivier Merle

69003 Lyon

France

T +33 820 88 77 36

F +33 472 76 04 99

helpdesk-fr@tecan.com

Tecan Deutschland GmbH, Germany

Werner-von-Siemens-Straße 23

74564 Crailsheim

Germany

T +49 1805 8322 633 or

T +49 1805 TECAN DE

F +49 7951 9417 92

helpdesk-de@tecan.com

Tecan Italia S.r.l., Italy

Via Brescia, 39

20063 Cernusco Sul Naviglio (MI)

Italy

T +39 800 11 22 91

F +39 (02) 92 72 90 47

helpdesk-it@tecan.com

Tecan Japan Co. Ltd, Japan

Kawasaki Tech Center

580-16, Horikawa-cho, Saiwai-ku

212-0013 Kawasaki

Japan

T +81 44 556 7338

F +81 44 556 7312

helpdesk-jp@tecan.com

Tecan Asia Pte Ltd., Singapore

18 Boon Lay Way

TradeHub 21, #10-106

Singapore 609966

Singapore

T +65 6444 1886

info-sg@tecan.com

Tecan Korea Ltd., South Korea

149 Gasan digital 1-ro

Geumcheon-gu

Seoul

South Korea

T. +82-2-818-3301

helpdesk-kr@tecan.com

Tecan Ibérica Instrumentación S.L, Spain

C/ Pujades 51-55

Box 31

08005 Barcelona

Spain

T + 34 93 409 12 37

F + 34 93 330 87 00

helpdesk-sp@tecan.com

Tecan Nordic AB, Sweden

Sveavägen 159, 1tr

SE-113 46 Stockholm

Sweden

T +46 8 750 39 40

F +46 8 750 39 56

helpdesk-no@tecan.com

Tecan Sales Switzerland AG, Switzerland

Seestrasse 103

8708 Männedorf

Switzerland

T +41 44 922 82 82

T +41 44 922 83 83 (french)

F +41 44 922 89 23

helpdesk-ch@tecan.com

Tecan UK Ltd, United Kingdom

Theale Court

11-13 High Street

Theale

Reading RG7 5AH

United Kingdom

T +44 118 930 0300

helpdesk-uk@tecan.com

Tecan Systems Inc., USA

Technical support for components (OEM, Cavro)

18715 Madrone Pkwy

Morgan Hill, CA 95037

USA

T +1 408 778-7600

F +1 408 465-2930

Toll Free in the US: T +1 866 798 3226

helpdesk-sy@tecan.com

Tecan US, USA

Technical support for Tecan instruments

9401 Globe Center Drive, Suite 140

Morrisville NC 27560

USA

T +1 919 361 5200

F +1 919 361 5201

Toll Free in the US:

T +1 800 TECAN US or

T +1 800 352 5128

helpdesk-us@tecan.com

If you are Customer of a Tecan Distributor, please contact your local Distributor for support directly.

If you are Tecan Distributor, please contact your support line for EMEA, LATAM and SEA.




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Tab 03 / Phase outs
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