1. Usual root causes
When starting up Magellan™ for the Infinite® F50, the software automatically starts searching for connected instruments. This message is displayed when no instrument is found.
2. First aid
• Check that the power cable is properly connected to the power outlet and that the LED on the external power supply is on.
• Check that the status LED on the instrument is blinking green.
• Check that the filter wheel is correctly installed.
• Check that the instrument and computer are properly connected by a USB cable, that the instrument is recognized by the Device Manager, and that the connection is stable. An unstable connection will cause the Device Manager to continually refresh and the instrument to disappear and reappear).
- use a different USB port on the computer
- switch out the USB cable between the instrument and computer
- manually update the device driver using the files under “C:\Program Files (x86)\Common Files\Tecan\Usb”
- use a different USB port on computer
- install a dedicated USB extension card
3. Typical Solution
If the issue cannot be resolved, contact Tecan® to schedule an onsite intervention or to send the instrument for in-house repair.
4. Next Steps:
• Note your instrument serial number.
• Download and save log files.
• Create a service request and include the serial number and log files.
Further help:
Link to Tecan Product Page:
Infinite® F50 Plus und Infinite F50 Robotic
401819-003