ERROR_0403 No Filter carriage 0403 detected

This issue requires a parts replacement via a service intervention

1. Usual root causes
The appearance of this error indicates a problem with the filter slide detection or the filter guide.

2. First aid
• Remove the filter slide from the instrument.
• Reinsert the filter slide into the instrument and check if error is resolved.

3. Typical solution
If the suggested actions do not resolve the error, the Sunrise™ hardware has a defect that requires a service intervention.

4. Further recommendations
Please create a service request and contact the Tecan® Helpdesk.

5. Next steps
• Note your instrument serial number.
• Create a service request and include the serial number.

Tecan Helpdesk


Further Help

Sunrise™ How To


Link to Tecan Product Page: