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      How to use the Snapshot tool in FluentControl™

      The FluentControl™ installation includes a Snapshot tool, which helps the system operator collect all relevant files in case they are needed for troubleshooting (e.g., software error).

      Note: The best time to take the Snapshot is directly after the error has occurred while the error message is still on the screen.

      The Snapshot Tool user interface has been updated with FluentControl™ v3.5.In the text field, a description and pictures of the issues that was encountered can be added. A time range for collection, a customized path to collect additional logfiles as well as the path where the resulting .zip file is stored can be defined. The Snapshot Tool automatically collects the IoT Client, Sample Tracking, DriverFramework, Tecan reader and Washer logfiles by default. The advanced tab allows the user to specify what data is and is not collected by the tool. 

      SnapshotTool

      You can start the Snapshot tool directly from the Windows® Start menu.

      1. Describe the Issue: In the first window, enter a description of the issue as previously mentioned.
      2. Set Logging Range: Ensure the logging range includes the time when the error occurred. The default selection usually suffices, but you can add more data if needed, such as:
        • Sample Tracking LogFiles: For issues related to sample tracking.
        • Journal Files: To gather method recovery data for recovery-related issues.
        • Dump Files and Windows logfiles: To capture FluentControl™ memory in case of a software crash or freeze.
      3. Locate the Files: In the first window you can select where you want the Snapshot file to be saved.
      4. Create the Snapshot: Click “Create” to generate the Snapshot. The necessary files will be collected automatically.

      Additional Instructions:

      • In the event of a software crash, dump files are created automatically. If the software freezes, create dump files manually by right-clicking on FluentControl in the Tasklist. This will open a Jumplist, allowing you to select "Create Dump File" directly.

      Further Help

      For further help, please refer to our Helpdesk.

       

      Link to Tecan Product Page:

      Fluent® Automation Workstation

       

      401815-005