Requesting service in a country without direct Tecan® sales or service channels

1. Usual root causes
You own a Tecan® instrument and:
• Need technical support
• Have a sales-related question
• Have a service-related question
However, there is no direct Tecan sales or service channel in your country.

2. First aid
Please check our official webpage for a Tecan® certified distributor in your country: 

Tecan Distributors Worldwide

3. Typical Solution
Report your inquiry to the dedicated contact in your country.
To speed up you request, please always include the following information in your request:
• The serial number of your instrument
• A description of the problem, including relevant pictures or videos
• In case of a software-related problem, also include your Windows® version and the version of your installed Tecan® software.