General How to
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      1. Tecan Knowledge Portal
      2. General Information
      3. General How to

      How to handle a defective Tecan delivery

      Documenting defective, missing, incorrect or damaged parts upon arrival

      1. Usual root causes
      Your order from Tecan® has arrived with defective, missing, incorrect or damaged parts.

      2. Typical solution
      Take clear pictures of the item delivered, particularly any defects, damaged packaging or incomplete delivery. Write down batch or serial numbers. Contact your local Tecan® Helpdesk Team and provide the information you collected.
      The Helpdesk will come back to you and advise the next steps to follow in your individual case.

      3. Next steps
      Create service request

      Tecan Helpdesk

       

      401816-010