Magellan™/Magellan Pro™ does not connect to the Sunrise™ reader

How to reconnect Magellan™ to your reader

1. Usual root causes
The Magellan™ software includes a demo or simulation mode. This demo mode may accidentally be activated for a variety of reasons (e.g., USB connection failed, user error).

2. First aid
The instrument to which the Magellan™ software is connected is displayed at the bottom of the Magellan™ window. For example, in the screenshot below, Magellan™ is connected to an Infinite® F50 instrument in simulation mode.
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Moreover, a warning is included in the printout of data created in simulation mode.

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Finally, you can also see in the Magellan™ result file (*.wsp file) if data were created in simulation mode or by a real instrument. A tilde (~) is appended to raw data created in simulation mode.
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3. Typical solution
To connect to a real instrument again:
Switch on your reader and then start the Magellan™ software.
In the main wizard, click “Miscellaneous” .T128_4
Click “Instrument Control“ and then select „Change Instrument” in the resulting dialog box.
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In the resulting Setup Port dialog box, select your reader under “Instrument” using the dropdown menu. Alternatively, select “Find any”.

Note: the reader must be switched on before connecting!
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For “Port”, uncheck “Demo mode” and select “Find any”. For “Stacker port”, select “None” unless the reader has a stacker connected to it. Finally, click “OK” to continue.
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4. Further recommendations
If you wish to connect in demo mode, select “Demo Mode” for “Port” in the Setup Port dialog box.

How to disable simulation mode in Magellan™ v7.X
1. Click the “Miscellaneous” icon in the main wizard.
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2. Click "Options“.
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3. Select the “Miscellaneous” Tab. Uncheck “Demo Mode allowed” and click “OK”.
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5. Next steps
If the suggested actions do not solve your problem, create a service request and contact the Tecan® Helpdesk.


• Note your instrument serial number.
• Create a service request and include the serial number.

Tecan Helpdesk

 

Further help

Magellan™ How To 

 

Link to Tecan Product Page

Magellan™

 

401822-013