„Root Element Missing“ when trying to open programs

This issue needs a remote support intervention

1. Usual root causes:

A HydroControl™ file is corrupt.

2. Typical solution

Look in the following folders to see if there is a file with a file size of 0 kb:

  • C:\Users\Public\Documents\Tecan\HydroControl\WasherLists
  • C:\Users\Public\Documents\Tecan\HydroControl\WasherListsPlateWasher
  • C:\Users\Public\Documents\Tecan\HydroControl\WasherPrograms
  • C:\Users\Public\Documents\Tecan\HydroControl\WasherProgramsPlateWasher

3. Next Step

Create a service request for this issue to be resolved remotely.

Tecan Helpdesk