SparkControl™Dashboard fails to start or the software shuts down during the measurement.
1. Information:
Microsoft rolled out the cumulative Windows 10 update 21H2 that may affect SparkControl™.
Please find more information about issues related to this update here:
2. Description of Issue:
Users are not able to properly use SparkControl and Spark Control Magellan™ after a Windows update. We identified the following symptoms:
- SparkControl Dashboard fails to start and the following error pops up: Windows.Markup.XamlParseException.
- During the measurement with Method Editor the software shuts down, but the instrument is continuing the measurement (Microsoft Excel opens)
3. Potential solutions:
Please contact your responsible IT department for support on the following procedures. Administrator rights are required.
- Update Windows to Windows 10 22H2. With this new update, Windows has solved the problem.
- Compatibility workaround provided by Microsoft: If Windows Version 21H2 is installed, a Microsoft compatibility workaround can be installed: KB5022083 Change in how WPF-based applications render XPS documents - Microsoft Support
Note: After executing KB5022083 we recommend a restart of the affected computer.
- Uninstall the Windows update:
If Windows update or an installation of KB5022083 is not possible in the affected organization, users are advised to assess the impact of CVE 2022 41089 with their IT/IT security officer if an uninstallation of the update is possible or not.
4. Further Recommendation
If the issue cannot be resolved:
- Note your instrument serial number.
- Create a service request and include the serial number.
Further help
For further help, please refer to our Helpdesk.
Link to Tecan Product Page:
401821-020