1. Usual root causes
New Windows® version or a new Magellan™ version
2. Typical solution
Log in to the computer running Magellan™ software using an account with full administrator rights and then perform the following steps:
Back up Magellan™ files
Before uninstalling the Magellan™ software, create a backup of relevant Magellan™ files.
The backup archive should include Magellan™ methods, workspaces, sample ID lists, exported data, audit trail files, system audit trail files and the magellan.ini file. The contents of the backup archive should always be up to date.
Magellan™ paths – Windows® 7, Windows® 8, Windows® 10
-
- magellan.ini
C:\Users\Public\Documents\Tecan\Magellan (Pro) - Methods
Standard path:
C:\Users\Public\Documents\Tecan\Magellan (Pro) \mth
or as set in the “Options” dialog box - Workspaces
C:\Users\Public\Documents\Tecan\Magellan (Pro) \wsp
or as set in the “Options” dialog box - Sample ID lists
C:\Users\Public\Documents\Tecan\Magellan (Pro) \smp
or as set in the “Options” dialog box - Exported data
C:\Users\Public\Documents\Tecan\Magellan (Pro) \asc
or as set in the “Options” dialog box - User administration audit trail files
Path as shown in the “Audit Trail” dialogue box (under user administration) - System audit trail
C:\Users\Public\Documents\Tecan\LogFiles\SystemAuditTrail
Note that “SystemAuditTrail” is a hidden folder.
- magellan.ini
The user administration audit trail files and system audit trail files are only available in Magellan™ Tracker.
Uninstall Magellan™ software
The Magellan™ software can be removed using the standard Windows® uninstall routine:
• Close the Magellan™ software.
• In the Windows® Start menu, select “Settings”, “Control Panel” and then “Add/Remove Programs”.
• Select the Magellan™ icon and click “Remove”.
The uninstall wizard starts. Select the preferred uninstall method (automatic or custom) and click “Next” to continue.
Click “Finish” to uninstall Magellan™.
Indicate whether or not to remove shared components. Selecting “Yes” will completely uninstall Magellan™, and other Tecan® programs such as EVOware®, HS Control Manager or Gemini will no longer work. Leaving these components installed will not harm your system. If you are not sure what to do, we suggest not removing the shared components. After clicking “Yes” or “No”, the Magellan™ software will be uninstalled.
When removing all shared components, the user administration data will also be removed.
Reboot the computer
Re-install Magellan™ software
Before installing the new Magellan™ version, check your Magellan™ serial number and ensure that you install the correct version (Standard or Tracker). Magellan™ is installed via an automatic software setup program. All necessary components are automatically installed.
Start Setup.exe to begin the procedure:
• The first InstallShield wizard window shows the components that are required prior to installing Magellan™. Click “Install” to continue.
• A welcome window displays information about the software and the installation process. Click “Next” to continue.
• Read the license agreement that appears and click “I agree” to accept it and continue.
• The customer information window appears. If you have already purchased the software, enter your serial number and click “Next”. If you do not yet have a serial number, click “Next” anyway to continue the setup. You can register later How to register Magellan
• The destination folder window displays the default installation path. If desired, click “Browse” and change the default destination path. Click “Next” to continue.
• Choose your preferred language in the language selection window.
• In the “Use For Regulated Environments” window, select Magellan™ Standard or Magellan™ Tracker, depending on the software version you have ordered. Click “Next” to continue.
• The setup program is now ready for installation. Click “Next” to start installation.
• Click “Finish” to end the installation and to close the setup program.
The software can be started by selecting Magellan™ in the Windows® Start menu.
Several files must be copied from a backup archive
• Start Magellan™ and define the Magellan™ administrator (this applies to Magellan™ Tracker only).
• Re-enter the user and user rights (this applies to Magellan™ Tracker only).
• Copy magellan.ini file from the backup archive.
• Copy Magellan™ methods from the backup archive.
• Copy sample ID lists from the backup archive.
• Copy workspaces from the backup archive.
• Copy exported data from the backup archive.
• Copy audit trail files from the backup archive.
If Magellan™ is installed on a new computer, the licensing procedure must be performed again, because the license number is associated with the computer hardware How to register Magellan
When using a new computer with Magellan™ Tracker and opening method and workspace files generated under the old license, you will be informed that the files originated from a different computer. Accept these different files in the popup message that appears.
Further help
For further help, please refer to our Helpdesk.
Link to Tecan Product Page
401822-002