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Global pharmaceutical company Nycomed uses Te-Care™ Complete service contracts to ensure adequate support without excessive or unexpected costs for its extensive range of Tecan instruments for pharmaceutical research and development. Peter Oehlen, service manager at Nycomed, has built up a team of specialists to provide technical support for the Nycomed’s research centers around the world, relying on support from equipment suppliers to help meet this demand. Peter explained: “My team oversees all the servicing needs of the instruments used in Nycomed research laboratories, including routine maintenance, repairs and purchase of spares. We have been using Tecan equipment for over 15 years, and have Te-Care Complete service contracts to cover maintenance and repair of our Freedom EVO® liquid handling platforms, various detection instruments and a REMP Small Size Store™ (SSS).”
“Our long term partnership with Tecan helps us to maximize the efficiency of our equipment, and we know we can trust the Company’s well trained engineers to deliver expert service assistance. We also enjoy a good working relationship with our technical support contacts, whose knowledge and understanding of our needs ensures a quick and effective response. Overall, Tecan is very genuine in trying to help its customers, offering a comprehensive and well-structured service based on its Te-Care service contracts.”
To find out more on Tecan’s Te-Care services, visit www.tecan.com/support
Tecan (www.tecan.com) is a leading global provider of laboratory instruments and solutions in biopharmaceuticals, forensics, and clinical diagnostics. The company specializes in the development, production and distribution of automation solutions for laboratories in the life sciences sector. With its subsidiary REMP (www.remp.com), Tecan is the market leader in automated laboratory storage and logistics systems. Its clients include pharmaceutical and biotechnology companies, university research departments and diagnostic laboratories. Founded in Switzerland in 1980, the company has manufacturing, research and development sites in both North America and Europe and maintains a sales and service network in 52 countries. In 2008, Tecan generated sales of CHF 396 million (USD 366.7 million; EUR 250.7 million). Registered shares of Tecan Group are traded on the SIX Swiss Exchange (TK: TECN/Reuters: TECZn.S/Swiss security number: 1210019).
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