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Te-Care™ Service Contracts

Te-Care service contracts are designed to minimize instrument downtime. They maintain the continuous operation and reliability of your laboratory environment.  Te-Care service contracts are available for a range of Tecan liquid handling and detection instruments.

Click here for our recommendations for individual instruments.

Our proactive approach minimizes instrument downtime, offering remote diagnostics, remote resolutions, on-site support, and much more. We give you the peace of mind you need to focus on your research and analysis.

All Te-Care services are provided by our network of experienced and certified in-house, field and application engineers.

Te-Care Service Contracts

The reliable operation of technical equipment is vital to the efficiency and output of any laboratory.

Contact us to learn more!

Te-Care Complete (Recommended)

Comprehensive onsite maintenance with prioritized support for unexpected service needs.

Te-Care Maintenance

Scheduled preventive maintenance performed onsite by a Tecan service engineer.

Te-Care Depot Repair

Cost-effective repair with seamless processing and optional loaner instrument.

Features and options

    Recommended    
    Te-Care
Complete		 Te-Care
Maintenance		 Te-Care
Depot Repair
Lab in flow Preventive maintenance    
Performance check with quality report    
Service documentation    
Essential firmware / software updates    
Operational qualification as found option($) option($)
Application support option($)    
Loaner instrument     option($)
Resource maximization Knowledge Portal      
Introspect (default)      
Contact Tecan Helpdesk(3)      
Support priority high medium standard
Troubleshooting Onsite response 2 days(1) 5 days(1)(2)
Onsite support (parts, labor, travel)   option($) option($)
Onsite repair (parts, labor, travel)   option($) option($)
Remote diagnostics & support      
($) fees apply    included   (1) best effort, business days   (2) after receipt of PO
(3)Helpdesk Service hours:   Europe 08.00-17.00   US 08.00-18.00 (EST)   Japan 09.00-17.00   China 08.00-17-00
Introspect™ available for Freedom EVO™, Fluent™ and Spark™. Remote support requires remote access to be granted. Remote diagnostics necessitates an active connection. Loaner instruments are offered solely for specific detection devices, are fee-based, and subject to availability. Onsite support addresses instrument issues and configurations covered by the service contract, excluding upgrades, system modifications, or application support.

Recommended contracts for each instrument

    Recommended    
    Te-Care
Complete		 Te-Care
Maintenance		 Te-Care
Depot Repair
Liquid handling instruments Fluent®      
Freedom EVO® platforms      
Freedom EVO Clinical      
Freedom EVOlyzer®      
MagicPrep™ NGS      
Uno Single Cell Dispenser™      
D300e Digital Dispenser      
Resolvex M10      
Resolvex A200      
Labwerx Fluent      
Labwerx EVO      
Microplate readers Spark®      
Spark® Cyto      
Infinite® F50      
Sunrise™, Infinite 200      
Microplate washers HydroFlex™      
HydroSpeed™      
 recommended    possible
Regional differences might apply. For more information reach out to your local Tecan sales or service representative or contact us here.
Related links
Tecan Training

Never has it been so easy to train, scale and keep your lab in flow with our Tecan Academy!
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