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Te-Care service contracts are designed to minimize instrument downtime. They maintain the continuous operation and reliability of your laboratory environment. Te-Care service contracts are available for a range of Tecan liquid handling and detection instruments.
Click Fluent® & Freedom EVO®, Detection & others or Veya™ for our recommendations on individual instruments.
Our approach minimizes instrument downtime, offering remote diagnostics, remote support, on-site support, and much more. We give you the peace of mind to focus on your research and analysis.
All Te-Care services are provided by our network of experienced and certified field and application engineers.
The reliable operation of technical equipment is
vital to the efficiency and output of any laboratory.
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Tab 01 / Fluent &
Freedom EVO
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Click here for our recommendations on individual instruments.
Scheduled preventive maintenance performed onsite by a Tecan service engineer.
Comprehensive onsite maintenance with prioritized support for unexpected service needs.
| Recommended | |||
| Te-Care MAINTENANCE |
Te-Care COMPLETE |
||
| Lab in flow | Operator e-Learning | ||
| Preventive Maintenance (annual1) | |||
| Resource maximization | How to’s via Knowledge Portal | ||
| Introspect™ (default) | |||
| LabNavigator™ | ($) | ($) | |
| Support request | 24/7 Self-help via Knowledge Portal | ||
| Helpdesk via support portal | |||
| Support priority | PLUS | TOP | |
| Troubleshooting | Remote diagnostics & support | ($) | |
| Onsite support & repair | ($) | ||
| Onsite response time | 48 hours2 | ||
| Application assistance | ($) | ($) |
| ($) Offered as billed service included in contract |
| 1) Includes software updates where necessary, higher intervals available ($) 2) Commercially reasonable effort, business hours |
| Regional differences apply |
| Recommended | |||
| Te-Care MAINTENANCE |
Te-Care COMPLETE |
||
| Liquid handling instruments | Fluent® | ||
| Freedom EVO® platforms | |||
| Freedom EVO Clinical | |||
| Freedom EVOlyzer® |
| possible recommended |
| Regional differences might apply. For more information reach out to your local Tecan sales or service representative or contact us here. |
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Tab 02 / Detection &
Others
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Click here for our recommendations on individual instruments.
Cost-effective repair with seamless processing and optional loaner instrument.
Scheduled preventive maintenance performed onsite by a Tecan service engineer.
Comprehensive onsite maintenance with prioritized support for unexpected service needs.
| Recommended | ||||
| Te-Care Depot Repair |
Te-Care MAINTENANCE |
Te-Care COMPLETE |
||
| Lab in flow | Operator e-Learning | |||
| Preventive Maintenance (annual1) | ||||
| Loaner instrument2 | ($) | ($) | ($) | |
| Resource maximization | How to’s via Knowledge Portal | |||
| Introspect™ (default) | Spark only | Spark only | Spark only | |
| LabNavigator™ | ($) | ($) | ($) | |
| Support request | 24/7 Self-help via Knowledge Portal | |||
| Helpdesk via support portal | ||||
| Support priority | PLUS | PLUS | TOP | |
| Troubleshooting | Remote diagnostics & support | ($) | ($) | |
| Depot Repair | ||||
| Onsite support & repair | ($) | ($) | ||
| Onsite response time | 48 hours3 | |||
| Application assistance | ($) | ($) | ($) |
| ($) Offered as billed service included in contract |
| 1) Includes software updates where necessary, higher intervals available ($) 2) Subject to availability 3) Commercially reasonable effort, business hours |
| Regional differences apply |
| Recommended | ||||
| Te-Care Depot Repair |
Te-Care MAINTENANCE |
Te-Care COMPLETE |
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| Microplate readers | Spark® | |||
| Spark® Cyto | ||||
| Infinite® F50 | ||||
| Sunrise™, Infinite 200 | ||||
| Microplate washers | HydroFlex™ | |||
| HydroSpeed™ |
| possible recommended |
| Regional differences might apply. For more information reach out to your local Tecan sales or service representative or contact us here. |
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Tab 03 / Veya
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Click here for our recommendations on individual instruments.
Efficient remote troubleshooting with timely access to Tecan specialists for quick support.
Maintain optimal performance through regular onsite preventive maintenance conducted by qualified and certified service personnel.
Secure high performance with onsite preventive maintenance, remote troubleshooting before repairs, and prioritized support.
Enjoy peace of mind with onsite preventive maintenance, complete onsite troubleshooting, and priority support.
| Recommended | |||||
| Te-Care CORE |
Te-Care BASIC |
Te-Care ADVANCED |
Te-Care PREMIUM |
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| Lab in flow | Operator e-Learning | ||||
| Preventive Maintenance (annual1) | ($) | ||||
| Resource maximization | How to’s via Knowledge Portal | ||||
| Introspect™ (default) | |||||
| LabNavigator™ | ($) | ($) | ($) | ($) | |
| Support request | 24/7 Self-help via Knowledge Portal | ||||
| Helpdesk via support portal | |||||
| Helpdesk via hotline2 | |||||
| Support priority | Plus | Plus | Top | Top | |
| Troubleshooting | Remote diagnostics & support | ||||
| Remote response time | 48 hours3 | 36 hours3 | 24 hours3 | 24 hours3 | |
| Onsite support & repair | ($) | ($) | |||
| Onsite response time | 48 hours4 | 48 hours4 | |||
| Application assistance | ($) | ($) | ($) | ($) | |
| Connectivity | mandatory5 | recommended | mandatory5 | recommended |
| ($) Offered as billed service included in contract included only after remote session granted & assisted |
| 1) Includes software updates where necessary; higher intervals available ($) 2) During business hours and business days, except statutory holidays. For CORE, BASIC contract only in emergencies. 3) Commercially reasonable effort, business hours. Connection needed 4) Commercially reasonable effort, business hours 5) Only available if permanent IoT connection is enabled, remote access on a case-by-case basis is granted |
| Regional differences apply |
| Recommended | ||||
| Te-Care CORE |
Te-Care BASIC |
Te-Care ADVANCED |
Te-Care PREMIUM |
|
| Veya Clinical Suite | ||||
| Veya Cell Biology Suite | ||||
| Veya NAP Suite | ||||
| Veya NGS Suite |
Never has it been so easy to train, scale and keep your lab in flow with our Tecan Academy!
Remote diagnostics for an enhanced service experience.
Trouble with your instrument? Check our FAQs, tips, and expert advice to get the most out of it.