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Reliable operation of laboratory equipment is vital to the efficiency and output of any laboratory.
With most instruments being an integral part of the laboratory workflow, the real cost of unscheduled repairs is loss of productivity related to instrument downtime.
Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensures the reliability of your results.
Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.
All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service our customers have come to expect.
Full package of regular on-site maintenance and coverage of all unscheduled service intervention costs with preferred response times
Scheduled and regular on-site preventive maintenance by a certified Tecan service engineer
On-site repair with preferred response time and coverage of all unscheduled service intervention costs
Cost efficient repair at a Tecan technical center with easy handling for you and possibility of a loaner instrument
Te-Care Maintenance |
Te-Care Depot Repair |
Te-Care Repair |
Te-Care Complete |
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Hotline | ||||
Service documentation | ||||
Function check and error analysis | ||||
Calibrations and adjustments | ||||
Quality Control (QC) report | ||||
Installation of essential updates | ||||
Preventative maintenance (parts, labor, travel) | ||||
Depot repair (parts, labor) | optional | |||
Loaner instrument | optional | optional | optional | |
Preferred response time | ||||
On-site repair (parts, labor, travel) | ||||
Usage Analysis (Introspect™) |
Te-Care Maintenance |
Te-Care Depot Repair |
Te-Care Repair |
Te-Care Complete |
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Microplate readers |
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Infinite® F50 | possible | * | possible | |
Sunrise™, Infinite 200 | possible | * | possible | |
Infinite 500, Infinite M1000 | possible | * | possible | |
Spark® | possible | possible | ||
Spark® Cyto | possible | possible | ||
Microplate washers |
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HydroFlex™ | possible | * | possible | |
HydroSpeed™ | possible | * | possible | |
Liquid handling instruments |
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Freedom EVO® platforms | possible | possible | ||
Freedom EVOlyzer® | possible | possible | ||
Freedom EVO Clinical | possible | possible | ||
Fluent® | possible | possible | ||
D300e Digital Dispenser | ||||
*) Available in USA/China only |