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Te-Care™ Service Contracts

Te-Care service contracts are designed to minimize instrument downtime. They maintain the continuous operation and reliability of your laboratory environment.  Te-Care service contracts are available for a range of Tecan liquid handling and detection instruments.

Click Fluent® & Freedom EVO®, Detection & others or Veya™ for our recommendations on individual instruments.

Our approach minimizes instrument downtime, offering remote diagnostics, remote support, on-site support, and much more. We give you the peace of mind to focus on your research and analysis.

All Te-Care services are provided by our network of experienced and certified field and application engineers.

The reliable operation of technical equipment is
vital to the efficiency and output of any laboratory.

Contact us to learn more!




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Tab 01 / Fluent &
Freedom EVO
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Your choice of service contracts for Fluent® & Freedom EVO®

Click here for our recommendations on individual instruments.

Te-Care MAINTENANCE

Scheduled preventive maintenance performed onsite by a Tecan service engineer.

Te-Care COMPLETE (Recommended)

Comprehensive onsite maintenance with prioritized support for unexpected service needs.

Features and options

      Recommended
    Te-Care
MAINTENANCE
Te-Care
COMPLETE
Lab in flow Operator e-Learning
Preventive Maintenance (annual1)
Resource maximization How to’s via Knowledge Portal
Introspect™ (default)
LabNavigator™ ($) ($)
Support request 24/7 Self-help via Knowledge Portal
Helpdesk via support portal
Support priority PLUS TOP
Troubleshooting Remote diagnostics & support ($)
Onsite support & repair ($)
Onsite response time   48 hours2
Application assistance ($) ($)
($) Offered as billed service   included in contract
1) Includes software updates where necessary, higher intervals available ($)   2) Commercially reasonable effort, business hours
Regional differences apply

Recommended contracts for each instrument

      Recommended
    Te-Care
MAINTENANCE
Te-Care
COMPLETE
Liquid handling instruments Fluent®
Freedom EVO® platforms
Freedom EVO Clinical
Freedom EVOlyzer®
possible    recommended
Regional differences might apply. For more information reach out to your local Tecan sales or service representative or contact us here.




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Tab 02 / Detection &
Others
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Your choice of service contracts for Detection & others

Click here for our recommendations on individual instruments.

Te-Care Depot Repair

Cost-effective repair with seamless processing and optional loaner instrument.

Te-Care MAINTENANCE

Scheduled preventive maintenance performed onsite by a Tecan service engineer.

Te-Care COMPLETE (Recommended)

Comprehensive onsite maintenance with prioritized support for unexpected service needs.

Features and options

        Recommended
    Te-Care
Depot Repair
Te-Care
MAINTENANCE
Te-Care
COMPLETE
Lab in flow Operator e-Learning
Preventive Maintenance (annual1)  
Loaner instrument2 ($) ($) ($)
Resource maximization How to’s via Knowledge Portal
Introspect™ (default) Spark only Spark only Spark only
LabNavigator™ ($) ($) ($)
Support request 24/7 Self-help via Knowledge Portal
Helpdesk via support portal
Support priority PLUS PLUS TOP
Troubleshooting Remote diagnostics & support ($) ($)
Depot Repair    
Onsite support & repair ($) ($)
Onsite response time     48 hours3
Application assistance ($) ($) ($)
($) Offered as billed service    included in contract
1) Includes software updates where necessary, higher intervals available ($)   2) Subject to availability   3) Commercially reasonable effort, business hours
Regional differences apply

Recommended contracts for each instrument

        Recommended
    Te-Care
Depot Repair
Te-Care
MAINTENANCE
Te-Care
COMPLETE
Microplate readers Spark®  
Spark® Cyto  
Infinite® F50
Sunrise™, Infinite 200
Microplate washers HydroFlex™
HydroSpeed™
 possible    recommended
Regional differences might apply. For more information reach out to your local Tecan sales or service representative or contact us here.




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Tab 03 / Veya
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Your choice of service contracts for Veya™ instruments

Click here for our recommendations on individual instruments.

Te-Care CORE

Efficient remote troubleshooting with timely access to Tecan specialists for quick support.

Te-Care BASIC

Maintain optimal performance through regular onsite preventive maintenance conducted by qualified and certified service personnel.

Te-Care ADVANCED (Rec.)

Secure high performance with onsite preventive maintenance, remote troubleshooting before repairs, and prioritized support.

Te-Care PREMIUM

Enjoy peace of mind with onsite preventive maintenance, complete onsite troubleshooting, and priority support.

Features and options

        Recommended  
    Te-Care
CORE
Te-Care
BASIC
Te-Care
ADVANCED
Te-Care
PREMIUM
Lab in flow Operator e-Learning
Preventive Maintenance (annual1) ($)
Resource maximization How to’s via Knowledge Portal
Introspect™ (default)
LabNavigator™ ($) ($) ($) ($)
Support request 24/7 Self-help via Knowledge Portal
Helpdesk via support portal
Helpdesk via hotline2    
Support priority Plus Plus Top Top
Troubleshooting Remote diagnostics & support
Remote response time 48 hours3 36 hours3 24 hours3 24 hours3
Onsite support & repair ($) ($)
Onsite response time     48 hours4 48 hours4
Application assistance ($) ($) ($) ($)
Connectivity mandatory5 recommended mandatory5 recommended
($) Offered as billed service    included in contract    included only after remote session granted & assisted
1) Includes software updates where necessary; higher intervals available ($)   2) During business hours and business days, except statutory holidays. For CORE, BASIC contract only in emergencies.   3) Commercially reasonable effort, business hours. Connection needed   4) Commercially reasonable effort, business hours   5) Only available if permanent IoT connection is enabled, remote access on a case-by-case basis is granted
Regional differences apply

Recommended contracts for each instrument

      Recommended  
  Te-Care
CORE
Te-Care
BASIC
Te-Care
ADVANCED
Te-Care
PREMIUM
Veya Clinical Suite
Veya Cell Biology Suite
Veya NAP Suite
Veya NGS Suite
Tecan Training
Tecan Academy

Never has it been so easy to train, scale and keep your lab in flow with our Tecan Academy!

Remote diagnostics
Service Cockpit

Remote diagnostics for an enhanced service experience.

Self-help
Knowledge portal

Trouble with your instrument? Check our FAQs, tips, and expert advice to get the most out of it.