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Service Contracts

Peace of mind

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Learn more about Te-care™ Service Contracts

Reliable operation of laboratory equipment is vital to the efficiency and output of any laboratory.

With most instruments being an integral part of the laboratory workflow, the real cost of unscheduled repairs is loss of productivity related to instrument downtime.

Download the Service Contracts Brochure

Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensures the reliability of your results.

Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.

All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service our customers have come to expect.

Te-Care Complete

Full package of regular on-site maintenance and coverage of all unscheduled service intervention costs with preferred response times

Te-Care Maintenance

Scheduled and regular on-site preventive maintenance by a certified Tecan service engineer

Te-Care Repair

On-site repair with preferred response time and coverage of all unscheduled service intervention costs

Te-Care Depot Repair

Cost efficient repair at a Tecan technical center with easy handling for you and possibility of a loaner instrument

Features and options

  Te-Care
Maintenance		 Te-Care
Depot Repair		 Te-Care
Repair		 Te-Care
Complete
Hotline        
Service documentation        
Function check and error analysis        
Calibrations and adjustments        
Quality Control (QC) report        
Installation of essential updates        
Preventative maintenance (parts, labor, travel)        
Depot repair (parts, labor)       optional
Loaner instrument   optional optional optional
Preferred response time        
On-site repair (parts, labor, travel)        
Usage Analysis (Introspect™)        

Recommended contracts for each instrument

  Te-Care
Maintenance		 Te-Care
Depot Repair		 Te-Care
Repair		 Te-Care
Complete

Microplate readers
Infinite® F50 possible  * possible  
Sunrise™, Infinite 200 possible  * possible  
Infinite 500, Infinite M1000 possible  * possible  
Spark® possible   possible  
Spark® Cyto possible   possible  

Microplate washers
HydroFlex™ possible  * possible  
HydroSpeed™ possible  * possible  

Liquid handling instruments
Freedom EVO® platforms possible   possible  
Freedom EVOlyzer® possible   possible  
Freedom EVO Clinical possible   possible  
Fluent® possible   possible  
D300e Digital Dispenser        

*) Available in USA/China only
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