Our Commitment to Quality

Ensuring quality

We have a Commitment to Quality, which means we:

• Take the time to fully understand our customers’ needs
• Always comply with national and international requirements
• Implement those requirements in our products and our organization
• Double check that implementation has been carried out correctly
• Communicate clearly and regularly with every customer
• Provide long-term customer care

Our uncompromising attitude to quality is ingrained in the culture of our company and shapes everything we do.

The values that guide us

These core principles guide us on the path to making our vision a reality:

• Ambition. Tecan is ambitious. We keep moving ahead by constantly improving our offerings and by empowering our customers and partners to achieve their research and business goals.
• Highest standards. Customers choose Tecan because they know we set our sights higher, both in the quality of our work and in the performance of our products. We focus on detail like no one else, consistently delivering quality engineering, flexibility and reliability. And with the exceptional expertise of our staff we strive to meet the highest standards in every market we serve.
• Trust. Customers have confidence in our ability to deliver quality and service; they rely on our commitment to putting their success first. This is encoded in the Tecan DNA. Customers place their trust in us, and we aim to never let them down.