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August 26, 2010 | Customer News

Tecan introduces new Te-Care™ Service Contracts for detection instruments

Männedorf, Switzerland, August 26, 2010 –  With 30 years of experience in service support, Tecan knows that the same solution is not right for everyone. To offer greater flexibility to its customers, the Company has recently expanded its range of Te-Care™ Service Contracts with two new options – Te­Care Check and Te­Care Depot Repair - designed specifically for users of Tecan detection instruments. For customers without a dedicated quality control (QC) tool, Te­Care Check offers on-site operational qualification (OQ) of instrument performance, reducing downtime by ensuring consistent performance and instrument reliability through regular maintenance and function checks. Te­Care Depot Repair provides a cost efficient repair service at a Tecan technical center, which includes parts and labor, eliminating unbudgeted service expenses. Shipping arrangements are straightforward and the customer has the option of a loaner instrument.

Reliable operation of laboratory equipment is vital to the efficiency and smooth running of any laboratory. Covering your Tecan instrument with a Te-Care Service Contract helps to reduce instrument downtime and to ensure reliability of results. All services are provided by Tecan’s broad network of experienced and certified field service specialists, guaranteeing the high level of service that Tecan customers have come to expect.

To find out more on Tecan’s Te-Care Service Contracts, visit www.tecan.com/service_contracts.

 

For more information please contact

 

Tecan Trading AG
Tanja Kaiser
Seestrasse 103
CH-8708 Männedorf

Tel +41 (0)44 922 81 11
Fax +41 (0)44 922 81 12

info@tecan.com
www.tecan.com


About Tecan

Tecan (www.tecan.com) is a leading global provider of laboratory instruments and solutions in biopharmaceuticals, forensics, and clinical diagnostics. The company specializes in the development, production and distribution of instruments and automated workflow solutions for laboratories in the life sciences sector. As an original equipment manufacturer, Tecan is also a leader in developing and manufacturing OEM instruments and components that are then distributed by partner companies. Founded in Switzerland in 1980, the company has manufacturing, research and development sites in both Europe and North America and maintains a sales and service network in 52 countries. In 2009, Tecan generated sales of CHF 392 million (USD 361.2 million; EUR 259.6 million). Registered shares of Tecan Group are traded on the SIX Swiss Exchange (TK: TECN/Reuters: TECZn.S/ ISIN CH0012100191).