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Support

We recognize the critical role Tecan instruments play in your research and operations, and we are committed to delivering exceptional support to ensure seamless operations.

Our Tecan Services team provides prompt, effective solutions to keep your lab running smoothly. Explore our support journey.

Your Support Journey with Tecan Instruments

24/7 Self Help

Experiencing an issue with your instrument?

Find Tips & Tricks

Support Request

Still facing a problem after checking the Knowledge Portal?

Submit Ticket

Remote Services

Eager to quickly get back on track and resume operations?

Discover Remote

Onsite Support

Did you know some service contracts include onsite visits?

Explore Contracts

24/7 Self Help

Access Tecan’s Knowledge Portal anytime for comprehensive information on products such as liquid handling platforms, microplate readers, washers, and digital solutions. Explore articles, video tutorials, and user manuals to troubleshoot and optimize your equipment.

Your benefits:

  Resolve common issues independently

  Enhance equipment performance

  Increase confidence in managing your equipment

Find Tips & Tricks

Submit Ticket

Support Request

If challenges persist after utilizing our Knowledge Portal, submit a ticket via Tecan’s Support Portal. Our Helpdesk team is prepared to assist you promptly.

Your benefits:

  Receive swift and effective solutions to minimize downtime

  Obtain customized support for your equipment

  Track ticket status in one centralized location

Remote Services

Resolve issues quickly with remote diagnostics and support, the fastest way to address many challenges.

Our team evaluates whether your situation can be managed remotely, minimizing downtime for a rapid return to seamless operations. Remote diagnostics and support provide timely solutions without the need for onsite visits.

Your benefits:

  Resolve qualifying issues quickly without onsite visits

  Use advanced remote tools for effective problem-solving

  Maintain productivity with minimal disruption

Discover Remote

Explore contracts

Onsite Support

When you need hands-on assistance, onsite support provides Tecan certified engineers at your location.

Our service contracts with onsite support and repair offer peace of mind, ensuring handling of complex problems at your facility.

Your benefits:

  Receive hands-on support from certified engineers at your facility

  Investigate and resolve complex errors

  Maintain operational continuity with thorough testing

Brochures
Application Assistance

Need support for your application? Choose from one of our three packages.

Tecan Training
Tecan Academy

Never has it been so easy to train, scale and keep your lab in flow with our Tecan Academy!

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