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This content is available also in other languages

Tecan Remote

When something unexpected happens, every second counts

Tecan Remote digital services enable immediate and secure remote access to Tecan instruments, helping you to get back up and running faster.

Tecan Remote – it’s as easy as 1, 2, 3.

Why wait days for a call-out when our team can get you back up and running remotely?
Rely on Tecan Remote for more uptime, efficiency and productivity.

Click below to download the instructions.

Download User Guide

Did you know that numerous helpdesk queries leading to on-site interventions could have been resolved remotely? When every second counts, on-site service may not always be the optimum solution.

Now there is a better way with Tecan Remote. Resolving issues remotely through this service minimizes downtime and gets you back on track faster. And if a call-out is still required, advance pre-qualification allows the engineer to arrive equipped with everything necessary to resolve the issue in a single site visit.

Tecan Remote, powered by TeamViewer, makes everything as easy as 1, 2, 3. Simply connect your instrument’s PC to give us secure access and talk to one of our technicians for fast remote assistance, correct the issue guided by one of our team using state-of-the-art augmented reality technology to show what you see, and continue with your work.

With Tecan Remote, your Tecan supporter can help you from wherever they are located, providing assistance with:

  • Installation – guidance for set-up and commissioning of benchtop instruments
  • Application support – share files and collaborate on new applications
  • Troubleshooting – rapid, on-demand resolution of urgent non-hardware issues
  • Training – individual set-up or on-demand training
  • Software and driver updates – fast distribution and implementation of updates after release
  • Diagnosis and pre-qualification before a site visit – for ‘fixed first time’ on-site interventions
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