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Support

Four channels for support. Four ways to get answers

Our goal is to resolve your issues quickly and our expert support teams are here to help. Simply provide us with the model and serial number of your device, along with a description of the problem, and we’ll take it from there. If you prefer, send us an email and we’ll get back to you within 24 hours.




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Tab 01 / Support methods
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Knowledge portal

Get 24/7 support

The Knowledge portal is here to support you anytime and anywhere, thanks to our video tutorials, FAQs, manuals and much more.

Click here to access!

Tecan helpdesk

Web request

Web request

We’re just a click away.

Our online request form will guide you in providing the necessary information so that we can help you as quickly as possible.

Support Request
Email

Email

Ask for support by sending an email to your local helpdesk.

So that we can help you as quickly as possible, please include the instrument serial number, log files, and a complete problem description.

Find your local contact here.

Local helpdesk
Telephone

Telephone

Need to talk?

We’re here for you with our local helpdesk support line.

Find your local helpdesk contact number here.

Support line

What happens next?

Ensuring that your issue is resolved is important to us. Once you’ve submitted a service request, a technical service specialist will be assigned to you and will be your point of contact until your issue is solved.

Your technical service specialist can resolve most inquiries, but for highly complex issues, they may bring in our field service engineers, applications scientists or engineers based on your specific needs.

For relevant product areas, we may use Tecan Remote to directly access your system to ensure that your solution is implemented as quickly as possible.

All inquiries are documented and closely tracked, from your initial contact with the local helpdesk to a satisfactory solution.

Tecan Remote – it’s as easy as 1, 2, 3.

Why wait days for a call-out when our team can get you back up and running remotely?
Rely on Tecan Remote for more uptime, efficiency and productivity.

Click below to download the instructions.

Read more




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Tab 02 / Local contact
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Unit 21 / 3 Westside Avenue

Port Melbourne Vic 3207

Australia

T +61 3 9647 4100

T 1300 808 403 (Toll free within Australia)

helpdesk-aus@tecan.com

Untersbergstrasse 1a

A-5082 Grödig

Austria

T +43 6246 8933 256

F +43 6246 7277 0

helpdesk-at@tecan.com

Mechelen Campus

Schaliënhoevedreef 20A

2800 Mechelen

Belgium

T +32 15 709 054 (dutch)

T +32 15 709 055 (french)

F +32 15 42 16 12

helpdesk.benelux@tecan.com

Room 1802-1804 and Room 205, Yuexiu Tower ,

388 Fushan Road, Pudong Xinqu,

Shanghai Shi China, 200090

China

T +86 21 2206 32 06

T +86 40 0821 38 88

F +86 21 2206 5260

helpdesk-cn@tecan.com

Tour Swiss Life

1 bd Marius Vivier Merle

69003 Lyon

France

T +33 820 88 77 36

F +33 472 76 04 99

helpdesk-fr@tecan.com

Werner-von-Siemens-Straße 23

74564 Crailsheim

Germany

T +49 1805 8322 633 or

T +49 1805 TECAN DE

F +49 7951 9417 92

helpdesk-de@tecan.com

Via Brescia, 39

20063 Cernusco Sul Naviglio (MI)

Italy

T +39 800 11 22 91

F +39 (02) 92 72 90 47

helpdesk-it@tecan.com

Kawasaki Tech Center

580-16, Horikawa-cho, Saiwai-ku

212-0013 Kawasaki

Japan

T +81 44 556 7338

F +81 44 556 7312

helpdesk-jp@tecan.com

18 Boon Lay Way

TradeHub 21, #10-106

Singapore 609966

Singapore

T +65 6444 1886

info-sg@tecan.com

C/ Lepanto 151 Bajos

08013 Barcelona

Spain

T + 34 93 409 12 37

F + 34 93 330 87 00

helpdesk-sp@tecan.com

Sveavägen 159, 1tr

SE-113 46 Stockholm

Sweden

T +46 8 750 39 40

F +46 8 750 39 56

helpdesk-no@tecan.com

Seestrasse 103

8708 Männedorf

Switzerland

T +41 44 922 82 82

T +41 44 922 83 83 (french)

F +41 44 922 89 23

helpdesk-ch@tecan.com

Theale Court

11-13 High Street

Theale

Reading RG7 5AH

United Kingdom

T +44 118 930 0300

helpdesk-uk@tecan.com

Technical support for components (OEM, Cavro)

2450 Zanker Road

San Jose, CA 95131

USA

T +1 408 953 3100

F +1 408 953 3101

Toll Free in the US:

T +1 866 798 3226

helpdesk-sy@tecan.com

Technical support for Tecan instruments

9401 Globe Center Drive, Suite 140

Morrisville NC 27560

USA

T +1 919 361 5200

F +1 919 361 5201

Toll Free in the US:

T +1 800 TECAN US or

T +1 800 352 5128

helpdesk-us@tecan.com




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Tab 03 / Product phase outs*
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Hardware Partnumber Shipped until End of Support
4 Channel Dispenser F079002 Oct 1995 Oct 2002
F079012 Dec 2001 Dec 2008
812 SW1 TECAN F016205 T Dec 2000
812 SW2 TECAN F016206 T Dec 2000
96 PW: TECAN F029001 Jul 1996 Jul 2003
F029005 Sep 1996 Sep 2003
16029015 Jun 2010 Jun 2017
16029011 Jan 2011 Jan 2018
96 PW: Various OEM models F029017 Dec 2008
F029002 Jun 1995 Jun 2002
F029006 Nov 1995 Nov 2002
F029007 Aug 1996 Aug 2003
ActiveTip M 10619251 Dec 2007 Dec 2007
10619274
10619317
10642251
10642317
Aquarius 384 10630020 Dec 2009 Dec 2016
Aquarius 96 10630010 Dec 2009 Dec 2016
AUTO-LIA II F059007 Sep 2003 Sep 2010
AUTOBLOT 36 S F059005 Dec 2003 Dec 2010
AutoLia F069003 Apr 1996 Apr 2003
AUTOLIPA T F059004 Nov 2003 Nov 2010
Autoloader (for Aquarius) 10630070 Dec 2009 Dec 2016
AutoReader II B F016391 B Sep 1994 Sep 2001
Autoreader III F016900 I Dec 2000
AutoWash 96 F029003 Sep 1997 Sep 2004
AutoWash II: OEM model F016203 Dec 2000
Carousel HS 10612312 Dec 2006 Jun 2013
Carousel Standard 10612310 Jun 2006 Jun 2013
Carousel with BC scanner 10612311 Jun 2006 Jun 2013
Columbus Minilyser / MiniSwift models F109022 Aug 1995 Aug 2002
F109122 Apr 1997 Apr 2004
16109224 Jul 2007 Jul 2014
16109225
16109222 Jun 2009 Jun 2016
16109223
Columbus Pro: TECAN 16109301 Dec 2004 Dec 2014
16109302
16109303
16109304
16109306
16109305 Jul 2005 Jul 2012
16109372 Sep 2008 Sep 2015
30024935 Dec 2008 Dec 2015
16109910 Jun 2009 Jun 2016
16109373 Dec 2009 Dec 2016
Columbus Pro: Various OEM models 16109374 Dec 2004 Dec 2014
16109375
30016165 Mar 2006 Mar 2013
30018364
30028380 Feb 2007 Feb 2014
Columbus: Genalyser / Evolyzer models 16109321 Dec 2004 Dec 2011
16109273 Mar 2005 Mar 2012
16109272 Nov 2005 Nov 2013
16109367 Jun 2006 Jun 2013
16109221 Jun 2007 Jun 2014
16109267 May 2008 May 2015
Columbus: TECAN F109021 Aug 1995 Aug 2002
F109000 Nov 1995 Nov 2002
F109002
F109001 Dec 1995 Dec 2002
F109003
F109005
F109004 May 1996 May 2003
F109105 Nov 1996 Nov 2003
F109103 Feb 1997 Feb 2004
F109100 Mar 1997 Mar 2004
F109102
F109101 Apr 1997 Apr 2004
F109104
F109106
F109121
F109162
16109201 Dec 2004 Dec 2011
16109202
16109203
16109204
16109205
16109206
16109262
16109263
16109276
16109277
16109901 Apr 2009 Apr 2016
Columbus: Various OEM models F109012 Aug 1995 Aug 2002
F109016
F109014 Nov 1995 Nov 2002
F109112 Jan 1996 Jan 2003
F109154 May 1996 May 2003
F109113 Jun 1996 Jun 2003
F109134
F109159
F109011 Jul 1996 Jul 2003
F109150
F109110 Nov 1996 Nov 2003
F109114 Feb 1997 Feb 2004
F109115
F109157
F109158
F109131 Apr 1997 Apr 2004
F109133
F109161
F109116 Jun 1997 Jun 2004
F109151
F109111 Jun 1998 Jun 2005
F109211 Dec 2003 Dec 2010
F109212
F109213
F109214
F109215
F109216
F109230
F109231
F109232
F109233
F109234
F109250
F109251
F109254
F109259
F109260
F109261
F109264
F109265
F109257 Dec 2004 Dec 2011
F109258
F109269
F109270
F109152 Jan 2007 Jan 2014
F109275 Nov 2008 Nov 2015
F109274 Feb 2009 Feb 2016
Connect: TECAN 16040001 Dec 2004 Dec 2011
30002792
30002793
30003147
30003148
30003149
10040005 Jul 2017 Jul 2024
10040006
10040901
10040902
10040905
16040901
30007822
30007823
30007825
30007826
30027365
Diluter 445 Dec 1996 Dec 2003
Diluter 465/87 Dec 1996 Dec 2003
EAD / T F016292 Dec 2000
EAR 340 ATTC F016925 Dec 2001
FE500pro (EU) 10620300 Jun 2016 Jun 2023
FE500pro (US) 10620400 Jun 2016 Jun 2023
Fluostar 384 Well F098004 Dec 1995 Dec 2002
Fluostar I Incubating F098003 Dec 1995 Dec 2002
Fluostar I Top Reading F098001 Feb 1997 Feb 2004
Fluostar II3 F098002 Nov 1995 Nov 2002
Fluostar Prof. incubat. F098007 Jul 1997 Jul 2004
Fluostar Professionell F098006 Oct 1997 Oct 2004
FluPolo Takara Biomedicals F129014 Feb 2000 Feb 2007
Freedom EVO 100 (1st generation)** 10641241 Dec 2007 Dec 2013
Freedom EVO 150 (1st generation) 10641441 Dec 2007 Dec 2013
Freedom EVO 200 (1st generation) 10641541 Dec 2007 Dec 2013
Freedom EVO Clinical 100 (1st generation) 10641242 Dec 2007 Dec 2013
Freedom EVO Clinical 150 (1st generation) 10641442 Dec 2007 Dec 2013
Freedom EVO Clinical 200 (1st generation) 10641542 Dec 2007 Dec 2013
Freedom EVO384R 100 3/3 10641245 Dec 2009 Dec 2016
Freedom EVO384R 100 3/5 10641246 Dec 2009 Dec 2016
Freedom EVO384R 150 3/3 10641445 Dec 2009 Dec 2016
Freedom EVO384R 150 3/5 10641446 Dec 2009 Dec 2016
Freedom EVO384R 200 3/3 10641545 Dec 2009 Dec 2016
Freedom EVO384R 200 3/5 10641546 Dec 2009 Dec 2016
Freedom EVO96R 100 3/3 10641243 Dec 2009 Dec 2016
Freedom EVO96R 100 3/5 10641244 Dec 2009 Dec 2016
Freedom EVO96R 150 3/3 10641443 Dec 2009 Dec 2016
Freedom EVO96R 150 3/5 10641444 Dec 2009 Dec 2016
Freedom EVO96R 200 3/3 10641543 Dec 2009 Dec 2016
Freedom EVO96R 200 3/5 10641544 Dec 2009 Dec 2016
Freedom EVOlyzer-1 100/2 10650100 Dec 2009 Dec 2016
Freedom EVOlyzer-1 100/4 10650101 Dec 2009 Dec 2016
Freedom EVOlyzer-1 150 10650200 Dec 2009 Dec 2016
Freedom EVOlyzer-1 200 10650300 Dec 2009 Dec 2016
Genesis Freedom 100/0 10611240 Dec 2004 Dec 2011
Genesis Freedom 100/4/8 10611241 Dec 2004 Dec 2011
Genesis Freedom 150/0 10611440 Dec 2004 Dec 2011
Genesis Freedom 150/4/8 10611441 Dec 2004 Dec 2011
Genesis Freedom 200/0 10611540 Dec 2004 Dec 2011
Genesis Freedom 200/4/8 10611541 Dec 2004 Dec 2011
Genesis NPS 100/4 10611254 Dec 2004 Dec 2007
Genesis NPS 100/8 10611258 Dec 2004 Dec 2007
Genesis NPS 150/4 10611454 Dec 2004 Dec 2007
Genesis NPS 150/8 10611458 Dec 2004 Dec 2007
Genesis RMP 100/4 10750100 Jan 2006 Jan 2013
Genesis RMP 100/8 10650110 Jan 2006 Jan 2013
Genesis RMP 150/4 10750200 Jan 2006 Jan 2013
Genesis RMP 150/8 10750210 Jan 2006 Jan 2013
Genesis RMP 200/4 10750300 Jan 2006 Jan 2013
Genesis RMP 200/8 10750310 Jan 2006 Jan 2013
Genesis RMP Ortho 10750509 Jan 2006 Jan 2013
Genesis RSP 100/4 10611204 Dec 2004 Dec 2011
Genesis RSP 100/4 for Haemotyper 10611264 Dec 2004 Dec 2011
Genesis RSP 100/8 10611208 Dec 2004 Dec 2011
Genesis RSP 100/8 for Haemotyper 10611268 Dec 2004 Dec 2011
Genesis RSP 100/8 Proteam 10611378 Dec 2004 Dec 2011
Genesis RSP 150/4 10611404 Dec 2004 Dec 2011
Genesis RSP 150/4 for Haemotyper 10611464 Dec 2004 Dec 2011
Genesis RSP 150/8 10611408 Dec 2004 Dec 2011
Genesis RSP 150/8 for Haemotyper 10611468 Dec 2004 Dec 2011
Genesis RSP 150/8 Proteam 10611478 Dec 2004 Dec 2011
Genesis RSP 200/4 10611504 Dec 2004 Dec 2011
Genesis RSP 200/4 for Haemotyper 10611564 Dec 2004 Dec 2011
Genesis RSP 200/8 10611508 Dec 2004 Dec 2011
Genesis RSP 200/8 for Haemotyper 10611568 Dec 2004 Dec 2011
Genesis RSP 200/8 Proteam 10611578 Dec 2004 Dec 2011
Genesis RWS 100/4 10611224 Dec 2004 Dec 2011
Genesis RWS 100/8 10611228 Dec 2004 Dec 2011
Genesis RWS 150/4 10611424 Dec 2004 Dec 2011
Genesis RWS 150/8 10611428 Dec 2004 Dec 2011
Genesis RWS 200/4 10611524 Dec 2004 Dec 2011
Genesis RWS 200/8 10611528 Dec 2004 Dec 2011
Genios Plus: TECAN 16129024 Dec 2012
Genios Plus: Various OEM models 16129026 Dec 2012
Genios Pro 16129035 Dec 2013
16129935
Genios Pro: Various OEM models 16129043 Dec 2013
16129943
Genios: TECAN 16129004 Dec 2012
16129023
16129027
16129904
Genios: Various OEM models 16129015 Dec 2012
16129021
16129025
16129028
16129037
16129038
GenMate Low Volume, LiHa side, 115V 612328 Jun 2009
GenMate Low Volume, LiHa side, 230V 612 322 Jun 2009
GenMate Low Volume, RoMa side,115V 612 329 Jun 2009
GenMate Low Volume, RoMa side,230V 612 323 Jun 2009
GenMate Standard, LiHa side, 115V 612 326 Jun 2009
GenMate Standard, LiHa side, 230V 612 320 Jun 2009
GenMate Standard, RoMa side, 115V 612 327 Jun 2009
GenMate Standard, RoMa side, 230V 612 321 Jun 2009
HID Extraction 30039731 Oct 2016 Oct 2023
HID qPCR Setup 30019976 Oct 2016 Oct 2023
HID qPCR Setup & Extraction combo 30040682 Oct 2016 Oct 2023
HS 400: TECAN 16149011 Mar 2006 Mar 2013
16149012
16149911
HS 4800: TECAN 16149001 Jun 2007 Jun 2014
16149002
16149901
HS400 Pro / HS4800 Pro Dec 2015 Dec 2022
10126609
10126616
10142906
10142907
10147019
10147040
13360003
13360013
13360014
13360015
13360016
13360017
15174039
30005952
30008555
30014587
30014646
30015080
30015245
30015246
30015717
30015910
30015911
30015912
30015916
30017938
30018390
30018611
30019201
30019209
30019211
30019886
30019887
30019888
30022156
30023877
30023878
30023879
30023880
30023881
30026945
30028201
30028203
30032537
30032539
30039168
30046744
30049687
30055766
30055767
30055768
30055769
30055790
30055791
30055792
30055793
30055794
30060841
30060842
30060843
30060844
30060846
30060888
HTS7000 F129011 Mar 2000 Mar 2007
HTS7000 plus F129012 Aug 2000 Aug 2007
Infinite 200: TECAN 30016056 Oct 2010 Oct 2017
Infinite F500 30017907 Dec 2016 Dec 2023
30017959
30018141
30018528
30018541
30019332
30019333
30019334
30019337
30022327
Infinite M1000 30034301 Mar 2012 Mar 2019
30061442
Infinite M1000 PRO 30063849 Jul 2017 Jul 2024
INSTRUMENT POWER SCANNER  30038387 Jul 2017 Jun 2024
30038388
30040512
30045903
30049886
30049977
30051489
30051829
30061190
LS 200 / 300 / 400: TECAN 30000634 Mar 2005 Mar 2012
30000635
30000636
30000637
30000638
30000639
30001655
30001656
30001657
30001658
30001659
30001660
30001661
30001662
30001663
30001664
30001665
30001666
30002718
30002719
30002779
30002780
30002812
30002813
30004036
30004037
LS Reloaded / Lasercheck 10122344 Jun 2015 Jun 2022
10122345
10122356
10122358
10122361
10122921
10122922
10122924
10122925
10122926
10122927
10126601
11105523
13714417
16129020
30017387
30022912
30054711
30094824
Mega Dec 1993 Dec 2000
MegaFlex Dec 1998 Dec 2005
Minilyser Various OEM models 16119041 Jul 2007 Jul 2014
30003048
30003049
30003050
30003051
30003052
30003053
30003054
30003055
30003056
Minilyser: TECAN 16119014 Dec 2004 Dec 2011
16119044
30000633
30001483
30001484
30001485
30001486
30001487
30001488
30001511
16119040 Jun 2009 Jun 2016
30000632
30001481
30001482
MINIPREP 60 20730025 Dec 2006 Dec 2013
MINIPREP 60 8-MANIFOLD 20730031 Dec 2006 Dec 2013
MINIPREP 60 DITI 20730029 Dec 2006 Dec 2013
MINIPREP 60 LC 20729946 Dec 2006 Dec 2013
MINIPREP 75 1TIP 20728232 Dec 2006 Dec 2013
MINIPREP 75 2-LIHA 1/1 20730035 Dec 2006 Dec 2013
MINIPREP 75 2-LIHA DITI/R4 20737775 Dec 2006 Dec 2013
MINIPREP 75 2-LIHA MLTSYN 20727764 Dec 2006 Dec 2013
MINIPREP 75 2-LIHA, 1/ 8-MANIFOLD 20728236 Dec 2006 Dec 2013
MINIPREP 75 8-MANIFOLD 20728234 Dec 2006 Dec 2013
MiniSwift Various OEM models 16119051 Jul 2007 Jul 2014
30003057
30003058
30003059
30003060
MiniSwift: TECAN 16119036 Dec 2004 Dec 2011
30001489
30001490
30001491
30001492
30001493
30003131
30003132
30003133
30003134
16119050 Jun 2009 Jun 2016
16119060
30003130
NPS option hardware 10614008 Dec 2007 Dec 2007
10614018
NPS upgrade kit 10619280 Dec 2007 Dec 2007
10619281
10619282
10619283
Photometer 340 ATTC F016940 May 1994 May 2001
Photometer OT 210 F016520 Oct 1992 Oct 1999
Photometer PR 963 F016415 Feb 1998 Feb 2005
Pick and Place Arm 10642012 Dec 2007 Dec 2013
PLATE ADAPTER INCUBATOR 10290268 Dec 2014
POLARION F129002 Nov 2002 Nov 2009
Power Supply Genesis Series, 1000 W 750000 Sep 2001 Sep 2008
750003
Power Supply Genesis Series, 600 W 619324 Sep 2001 Sep 2008
PROFIBLOT 2IN1 F059008 Mar 2004 Mar 2011
PROFIBLOT 48 2IN1 16059030 Nov 2008 Nov 2015
PROFIBLOT 48: Option CCD-Camera 30013186 Dec 2008 Dec 2013
PROFIBLOT 48: Various OEM models 30022756 Dec 2006 Dec 2013
16059033 Jul 2007 Jul 2014
ProfiBlot I TECAN F069001 Jun 1996 Jun 2003
ProfiBlot I: Various OEM models F069002 Sep 1996 Sep 2003
F069004 May 1997 May 2004
PROFIBLOT II N F059001 Nov 2003 Nov 2010
Profiblot II N OEM F059011 May 1999 May 2006
Profiblot II N STRAY F059021 Apr 1997 Apr 2004
PROFIBLOT II S F059006 Apr 2003 Apr 2010
Profiblot II S OEM F059012 Dec 1997 Dec 2004
PROFIBLOT II T F059002 Nov 2002 Nov 2009
F059003 Jan 2003 Jan 2010
PROFIBLOT II TH F059025 Oct 2002 Oct 2009
Profiblot II: Various OEM models F059023 Jan 1997 Jan 2004
F059022 Sep 2003 Sep 2010
Proteam Digest 100 10611375 Dec 2004 Dec 2011
Proteam Digest 150 10611475 Dec 2004 Dec 2011
Proteam Digest 200 10611575 Dec 2004 Dec 2011
Proteam FFE F139003 Jun 2003 Jun 2010
F139001 Dec 2003 Dec 2010
F139011
PW 384: TECAN 16029100 Dec 2010 Dec 2017
16029102
16029103
16029900
30002592
30002593
30002594
30002595
PW 384: Various OEM models 16029101 Dec 2010 Dec 2017
QC PAC 340-750nm Spectra B032498 Mar 1996 Mar 2003
QC Pac2 Spectra V2.27 B032497 Nov 2001 Nov 2008
QC Plate B016008 Mar 1996 Mar 2003
QC PLATE FOR R210/R510 B016131 Mar 1996 Mar 2003
QC Plate Quarz B016009 Mar 1996 Mar 2003
QC-Pac ATC TECAN V4.0 B016137 Mar 1996 Mar 2003
QC-PLATE COMPLETE TECAN B016130 Mar 1996 Mar 2003
QCPAC1 400-700NM SPECTRA B032499 Mar 1996 Mar 2003
QCPAC2 ATX V2.27 READERS B016135 May 2000 May 2007
QCPAC2 WITH CARTRIDGE V2.27 SPECTRA B016138 Jun 2002 Jun 2009
QCPAC2 WITHOUT CARTRIDGE V2.27 SPECTRA B016139 Aug 2002 Aug 2009
R-400 ATC Schiapparelli B016902 Dec 1993 Dec 2000
RAINBOW ROBOTIC F039040 Oct 1997 Oct 2004
RSP 5000 CE Dec 1998 Dec 2005
RSP 5000 non CE Dec 1996 Dec 2003
RSP 8000 Dec 1996 Dec 2003
Safire F129013 Dec 2004 Dec 2011
Safire DIODE ARRAY SYSTEM F129018 Apr 2002 Apr 2009
Safire2: TECAN 16129042 Mar 2009 Mar 2014
30007885
30007886
30007887
30007888
30007889
30007890
30007891
30007892
30007893
30007894
30007895
30007896
30026757
30030748
Safire2: Various OEM models 30030748 Oct 2007 Oct 2012
Safire: Various OEM models F129022 Dec 2004 Dec 2011
Soliscreen Cellwasher for Biotest F109271 Dec 2003 Dec 2010
SPECTRA CALSSIC F039200 Dec 2000 Dec 2007
Spectra Classic OEM F039201 Nov 1999 Nov 2006
SPECTRA FLUOR F129001 Apr 1999 Apr 2006
Spectra Fluor Plus F129005 Dec 2002 Dec 2009
SPECTRA GENALYSER F039041 Jul 2000 Jul 2007
Spectra I F039001 Mar 1998 Mar 2005
Spectra I OEM F039011 Sep 1997 Sep 2004
Spectra I OEM weiss F039021 Nov 1997 Nov 2004
SPECTRA II CLASSIC F039002 Jun 1998 Jun 2005
Spectra II Japan F039068 Mar 1997 Mar 2004
SPECTRA II MINILYSER F039035 Jun 2000 Jun 2007
Spectra II Minilyser F039071 Jan 2001 Jan 2008
Spectra II OEM F039012 Feb 1999 Feb 2006
Spectra II OEM weiss F039023 Jan 1998 Jan 2005
F039022 Apr 1998 Apr 2005
Spectra II Robotic F039036 Feb 1996 Feb 2003
Spectra II Thermo Robotic T-CH F039066 Oct 1996 Oct 2003
Spectra III China F039056 Nov 1996 Nov 2003
SPECTRA III CLASSIC F039003 Feb 1999 Feb 2006
Spectra III OEM F039013 Aug 1996 Aug 2003
Spectra III Robotic T-AT F039069 Jun 1997 Jun 2004
SPECTRA IMAGE F039044 Apr 1998 Apr 2005
F039244 Nov 2001 Nov 2008
Spectra Mini AP F039102 Dec 2000 Dec 2007
Spectra Mini OEM F039101 Feb 2000 Feb 2007
SPECTRA MINI TECAN F039100 May 2000 May 2007
Spectra Rainbow F039046 Feb 1999 Feb 2006
SPECTRA RAINBOW F039246 Mar 2000 Mar 2007
SPECTRA RAINBOW THERMO F039034 Mar 1998 Mar 2005
Spectra RB Robotic ML F039072 May 2000 May 2007
Spectra RB Robotic Thermo F039032 Aug 1996 Aug 2003
Spectra RB Thermo F039234 Jul 2000 Jul 2007
Spectra Robotic Thermo F039033 Mar 1997 Mar 2004
Spectra Shell F039039 Mar 1998 Mar 2005
F039253 May 1998 May 2005
SPECTRA SHELL F039053 Mar 1999 Mar 2006
SPECTRA SHELL OEM F039043 Mar 1998 Mar 2005
Spectra Shell OEM F039243 Nov 1999 Nov 2006
Spectra Shell Robotic F039055 May 1996 May 2003
SPECTRA THERMO F039038 Jan 1998 Jan 2005
Spectra Thermo F039238 Jun 2000 Jun 2007
Spectra Thermo US F039067 Mar 1997 Mar 2004
Spectra: Various OEM models F039058 May 1996 May 2003
F039059
F039060
F039054 Jul 1996 Jul 2003
F039042 Dec 1996 Dec 2003
F039057 Jan 1997 Jan 2004
F039070 May 1997 May 2004
F039064 Sep 1997 Sep 2004
F039037 Dec 1997 Dec 2004
F039052
F039073 Mar 1998 Mar 2005
F039047 Jun 1998 Jun 2005
F039273
F039263 May 1999 May 2006
F039237 Dec 1999 Dec 2006
F039275 Feb 2000 Feb 2007
F039257 Jul 2000 Jul 2007
F039270
F039048 Aug 2000 Aug 2007
F039074 Sep 2000 Sep 2007
SPECTRAFLUOR F129003 Dec 2001 Dec 2008
Sunrise: Minilyser / MiniSwift models 30002997 Dec 2004 Dec 2011
30003012
30003028
30003046
30003044 Jul 2007 Jul 2014
30000605 Jun 2009 Jun 2016
30001539
Sunrise: Option TS Color 10037406 Jun 2016 Jun 2023
Sunrise: Option TS Color Blue 30029799 Jun 2016 Jun 2023
Sunrise: Option TS Color Green 30029801 Jun 2016 Jun 2023
Sunrise: Option TS Color Orange 30029800 Jun 2016 Jun 2023
Sunrise: Option TS Color Red 30029798 Jun 2016 Jun 2023
Sunrise: Option TS Color Silver 30012990 Jun 2016 Jun 2023
Sunrise: TECAN 16039319 Dec 2004 Dec 2011
30000599
30000601
30000603
30000607
30000609
30000611
30000613
30000615
30000617
30000619
30000621
30000623
30000625
30000626
30000628
30004810
16039300 Jul 2005 Jul 2012
Sunrise: Various OEM models 16039301 Dec 2004 Dec 2011
16039302
16039304
16039401
30002471
30002994
30002995
30002996
30002998
30002999
30003000
30003001
30003002
30003003
30003004
30003005
30003006
30003007
30003008
30003009
30003010
30003011
30003013
30003014
30003015
30003016
30003017
30003018
30003019
30003020
30003021
30003022
30003023
F03930216
F03930401
F03930402
F03930403
F03930405
F03930406
F03930407
F03930408
F03930409
F03930410
F03930411
F03930412
F03930413
F03930414
F03930415
F03930416
Te-MO 384 3*3 10612032 Dec 2009 Dec 2016
Te-MO 384 3*5 10612030 Dec 2009 Dec 2016
Te-MO 96 3*3 10619151 Dec 2009 Dec 2016
Te-MO 96 3*5 10619150 Dec 2009 Dec 2016
Te-PoolSafe, option for 12ml tubes 30016348 Mar 2012 Mar 2019
Te-PoolSafe, option for 50ml Falcon tubes 30032895 Mar 2012 Mar 2019
Twister H020134 Jul 2002 Jul 2009
ULTRA F129010 Dec 2002 Dec 2009
ULTRA 384 F129031 Dec 2002 Dec 2009
ULTRA Evolution: TECAN 16129029 Dec 2004 Dec 2011
16129032
16129929 Dec 2008 Dec 2015
ULTRA LABCD F129030 Dec 2003 Dec 2010
ULTRA: Various OEM models 16129017 Dec 2002 Dec 2009
F129009
* If you have questions about versions being phased out or need replacement please contact your local Tecan representative
** This is not the current version of the Freedom EVO 2; it is the older Version Freedom EVO 1




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Tab 04 / Software phase outs*
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Software Part No Shipped
until
Substitution
by
Part No of
Substitution
AMI Software RSP 5000 520.991 Sep 1998
Amphis Jun 2003
AXS Software RSP 8000/MF 800.065 Sep 1998
BEP III Link Package 800.091 Sep 1998
Biolise Mar 2003 Magellan
Blood Typer 520.672 Sep 1998
Blood Typer Advanced 520.692 Sep 1998
Blood Typer Advanced with Sample List 520.696 Dec 1999
Blood Typer with Sample List 520.676 Sep 1998
Capture Mar 2003
CrysScreen V2.0 SP1 30031183 Nov 2016 None
Cyto Application Software 520.67 Sep 1998
EasySNP Mar 2003
EVO Logic 30061064 Dec 2020 None
FACTS Nov 2016 Freedom EVOware Plus 10615151
FACTS 4.82 + Gemini 4.2 SP4 10615040 Nov 2016 Freedom EVOware Plus 10615151
FACTS Developers 10615042 Nov 2016 None
FACTS Generic Driver 10615047 Nov 2016 None
FACTS Light 10615045 Nov 2016 Freedom EVOware Plus 10615151
FACTS Upg. 4.82 + Gemini 4.2 SP4 10615041 Nov 2016 Freedom EVOware Plus 10615151
FE 500 1.2 FE 500 2.0 10628300
Freedom EVOlyzer SW (all versions) Oct 2009 Freedom EVOlution SW 30030582, 30073569
Gemini Advanced 4.2 SP4 10615060 Nov 2016 Freedom EVOware Standard 10615150
Gemini Standard 4.2 SP4 10615065 Nov 2016 Freedom EVOware Standard 10615150
Gemini Upg. STD./ADV.4.2 SP4 10615061 Nov 2016 Freedom EVOware Standard 10615150
GenEditor Software 615110 Jun 2009
HID CE Setup 30040683 Nov 2016 None
HID Evolution Nov 2016 None
HID Extraction 30039731 Nov 2016 None
HID qPCR Setup 30019976 Nov 2016 None
HID qPCR Setup & Extraction combo 30040682 Nov 2016 None
HTSoft Mar 2003
Integrator SW 800.052 Sep 1998
KSP/TLS V1.92 615.02 Dec 1998 Logic V2.xx (32bit-version) 615.03
615.021 615.031
615.022 615.032
615.023
615.024
Logic 2.6 Dec 2005 EVO Logic 3.0 30061064
Medusa 2000 Link Package 800.092 Sep 1998
MEGA Application Program MAP 700.091 Sep 1998
Mini Typer 920.01 Sep 1998
Mini Typer Advanced 920.03 Sep 1998
Mini Typer with Sample List 920.02 Sep 1998
920.04
Multicalc Link Package 800.09 Sep 1998
Neptune 1.0 Phased out / No replacement
ReaderDownload Mar 2003 FWDownload
RScan Mar 2003 XFluor4
S&S V3.10 (16bit-version) 615 Sep 1998 S&S V3.10 (32bit-version) 615.006
S2Read Mar 2003 Magellan
Screening SW 615.003 Sep 1998 Logic V2.xx (32bit-version) 615.03, 515.031, 615.032
Soft2000 Mar 2003 Magellan
SW Package for DITI 521.003 Sep 1998
TE-CLOUD EVOWARE BACK-UP SERVICE ALONE 30095835 Aug 2020
TE-CLOUD EVOWARE BACK-UP W TE-CARE CONTR 30102756 Aug 2020
TECMENU Software 520.998 Sep 1998
TecScan Mar 2003
Toolbox 10615001 Phased out / Not sold anymore
Toolbox (16bit-version) 615.001 Sep 1998 Toolbox (32bit-version) 615.001
* If you have questions about versions being phased out or need replacement please contact your local Tecan representative