Selected category: Service

The Department of Pathology and Laboratory Medicine at Wentworth-Douglass Hospital relies on an FE500 pre-analytical sample handling platform and a Te-Care Service Contract, ably supported by Tecan's certified field service engineers, to ensure uninterrupted processing of blood samples for its clinical departments.

We are asking all Te-Care™ service customers to give us their feedback on how we performed

The Tecan name is synonymous with quality and innovation, and we continuously strive to adapt and improve our Te-Care service offerings and processes to meet our customer’s diverse requirements. As part of these efforts, we have recently made several changes to our service organization, particularly in Europe, to improve the accessibility of our helpdesk, to increase our speed in resolving issues and to ensure better communication with our customers.

With 30 years of experience in service support, we know that the same solution is not right for everyone. To better meet our customers’ needs, the current range of service contracts–Te-Care™Complete, Te-care™Maintenance and Te-Care™Repair –has been extended to include two new options –Te-Care™Check andTe-Care™Depot Repair –designed specifically for users of Tecan detection instruments.

Craig Williamson is the Director of Customer support for Tecan US, and has held the position since 1999. He is responsible for Expertline, the helpdesk and the entire service organization for North, Central and South America.