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With 30 years of experience in service support, we know that the same solution is not right for everyone. To better meet our customers’ needs, the current range of service contracts–Te-Care™Complete, Te-care™Maintenance and Te-Care™Repair –has been extended to include two new options –Te-Care™Check andTe-Care™Depot Repair –designed specifically for users of Tecan detection instruments.
The Tecan name is synonymous with quality and innovation, and we continuously strive to adapt and improve our Te-Care service offerings and processes to meet our customer’s diverse requirements. As part of these efforts, we have recently made several changes to our service organization, particularly in Europe, to improve the accessibility of our helpdesk, to increase our speed in resolving issues and to ensure better communication with our customers.
In recent years, Tecan has successfully embarked on a program to achieve ISO certification for all its global manufacturing and sales organizations, and now the Tecan Group parent company has been certified to ISO 13485 standard for its web-based management system.
The 2010 American Association of Clinical Chemistry (AACC) Clinical Lab Expo, held at the Anaheim Convention Center in Anaheim, CA, from July 27th-29th, continues to be the world’s largest show dedicated to clinicallaboratory sciences. More than 21,000 people attended this year’s premiere event, with an all-time record of 1,996 booths and more than 650 exhibitors.
Tecan chose the 9th biennial Forum LABO & BIOTECH, held at the Paris Expo Exhibition Center in Porte de Versailles, for the presentation of the new Infi nite 200 PRO.The highly successful exhibition for analysis, control, research and analytical process professionals took place over four days from 1st – 4th June, and was attended by 8,564 visitors, many of them international. Tecan was one of 297 exhibitors taking the opportunity to showcase new and existing products to visitors, ranging from scientists responsible for initiating projects who were seeking information, to those who simply had a keen interest in technology.
Astoria-Pacific International has chosen the Freedom EVOR liquid handling platform to automate its SPOTCHECKR Neonatal Screening assays for biotinidase and GALT (galactose-1-phosphate uridyltransferase).
Tecan’s MultiChannel Arm™ 384 (MCA 384) has revolutionized the laboratory workflow in the Division of Cancer Research at the Institut de Recherches Servier, allowing scientists to simultaneously process multiple assay plates for compound screening, as well as increasing the number of compound and enzyme combinations tested per run.
St Mary’s Hospital, Manchester, is using a fully automated DNA extraction system based on a Freedom EVOR workstation.This system provides walkaway extraction of DNA from blood samples by combining a Freedom EVO 150 liquid handling platform with chemagen’s proven nucleic isolation technology.
The ARUP Institute for Clinical and Experimental PathologyR (ARUP), based in Salt Lake City, USA, has chosen the Freedom EVOR liquid handling platform for automating RIA and ELISA assays, developing a novel 104-well microplate to increase sample throughput.
This year’s spectacular Shanghai Expo, based on the central theme ‘Better City, Better Life’, is a showcase for the latest and greatest innovations the world has to offer. 400,000 visitors a day, an expected 70 million people over the six month event, will have the opportunity to see amazing new ideas, particularly those focusing on urban strategies and sustainable development. But, even in such a busy and hectic event, there is still an opportunity to grab a few minutes peace and quiet, thanks to a huge golden teardrop and a Freedom EVOR platform.
Vestfold Hospital Trust in Norway has chosen the Freedom EVOlyzerR for automation of ELISA assays in its microbiology laboratory in Tonsberg.